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National Grid Part Time Year-Round Sustainability Hub Ambassador Intern in Worcester, Massachusetts

About us

COVID-19 update: The Hub has been physically closed since mid-March 2020 due to the ongoing pandemic. However, we have been continuing operations in a virtual setting. We expect to return to our physical space during the Fall of 2021 with limited hours and enhanced safety precautions. The Hub experience will likely become a hybrid of virtual and normal operations. Thus, interns will be expected to work both physically and virtually in a hybrid work model. We will continue to monitor the pandemic closely during the internship duration and if necessary, pull back to an all virtual experience.

The National Grid Sustainability Hub is a collaborative, community engagement destination designed to elevate the conversation around the future of energy and the environment. The ‘Hub’ will offer an interactive experience where visitors learn how they can take action towards creating a clean energy future. Exhibits will include information about energy efficiency, ways to reduce energy consumption and new smart technologies.

The ‘Hub’ interns will be a group of trained and qualified students, acting as brand ambassadors for National Grid. They will be dedicated to supporting the National Grid customer experience at the ‘Hub’ by interfacing directly with all visitors, including members of the public, National Grid customers, local businesses, students, community organizations and internal stakeholders, as well as helping to promote and socialize the ‘Hub’ internally and externally. This position will be from September through August with the possibility of extension until December 2022.

Job Responsibilities

Including, but not limited to:

  • Address all visitors in a professional and customer-focused manner

  • Conduct ‘Hub’ tours for members of the public, National Grid customers, local businesses, students, community organizations and internal stakeholders

  • Answer visitor questions and refer any escalated concerns to the ‘Hub’ Manager or appropriate National Grid contact

  • Assist visitors with use of energy efficiency products (i.e. programmable thermostats, appliances) located within the ‘Hub’

  • Support events at the ‘Hub’ and within local communities to promote energy efficiency and sustainability

  • Create and facilitate online learning experiences for internal and external stakeholders

  • Lead projects to assist in ‘Hub’ operations, including promoting and socializing the ‘Hub’ through dedicated social media channels, e-newsletters and developing PowerPoint presentations and other content to support the education, and growth of the ‘Hub’ and National Grid’s business

  • Assist in the development of marketing collateral to aid in the promotion and sale of energy efficiency products and services

  • Attend all energy efficiency training and related program updates


Students will be considered who meet the following criteria:

  • Working toward a Bachelor's or Master’s degree in Business, Marketing, Energy, Environment, Communications, or related field

  • Achieved Sophomore level at minimum preferable

  • Currently registered in school as a full-time student and continuing education full-time

  • Applicant must have accumulated 18 or more credits and be 18 years of age

  • Ability to work as an intern until December 2022

  • Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

  • High level of Hub/office technology proficiency preferred

  • Excellent English communication proficiency (Spanish/Chinese/Vietnamese a plus)

  • Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint).

  • Proficient in Facebook, Instagram, Twitter

  • Interest in energy and sustainability

Hear from our Interns!

Check out what our interns have to say about the Sustainability Hub and the important work being done to educate others on sustainability.

“One of the most important parts about sustainability awareness is that once people begin to learn about it, they begin to notice things in their everyday lives that may not be beneficial for the environment. At a community level, this may lead to influencing changes in the local governments that could lead to much larger changes and increased awareness for everyone in the community. The more people we are able to reach with sustainability education, the better off we will be.” Conor , Massachusetts Sustainability Hub Ambassador

"Our planet has been around for so many years, but in recent years with climate change, it has taken a toll with all of the environmental changes. By the Hub educating people about how to be greener and using the best energy products and appliances, while also being conscious of their incomes, it truly has made a difference and continues to do so. While handling social media and finding educational articles, I learn new things daily that I was previously unaware of, like how renewable energy works and the best resources for it and the impact it makes. Being able to connect with the community as well and give back through education is also such an amazing thing to be able to do. It feels amazing to really make a difference." Natalie , Massachusetts Sustainability Hub Ambassador