WEC Energy Group IT Service Desk Representative in Wisconsin
Job TitleIT Service Desk Representative
Business UnitIT Services
External Job DutiesPositions are located downtown Milwaukee, WI. The principal duties of this occupation include serving as a central point of contact for incoming client calls, emails and requests in a call center environment. These interactions are then documented in a ticket tracking system. Knowledge base articles or other documented procedures are used to either assist with the resolution/closure of incidents/requests which have been documented or to appropriately route this situation to the responsible support team. The situations may be related to software, hardware or other IT infrastructure services. Applicants should be proficient using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Education/Experience RequirementsThe applicant must have a minimum of 2 years of post-secondary education including 15 credits of college coursework in computer science or a related technology discipline from an accredited institution. Official transcripts are required and should be submitted at the time of your application to the assigned HR Associate, A125. If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.