New York Power Authority Sr Mgr Infrastructure Monitoring & Sec in White Plains, New York
The Senior Manager Infrastructure Monitoring & Security is responsible for leading and managing daily cyber risk and network monitoring teams. These teams provide continual detection and response for cyber security threats and information technology incidents. This role directs a team of professionals who are responsible for operational delivery of cyber threat monitoring and incidient notification and escalation. In addition, this position is responsible for developing and managing strong strategic relationships with internal senior leaders in Audit, Technical Compliance, Legal, Information Technology, and Operations. This position has a very wide expanse of key relationships across NYPA. the indivudal must demonstrate solid leadership, relationship management, and collaboration competencies. Security is first along with complete visibility for operational monitoring and operations in the Integrated Smart Operations Center.
Oversee and continually improve cyber security and monitoring strategies, goals, policies and metrics.
Partner with IT functions and business teams to create and maintain a holistic view of services to ensure effective delivery, management and improvement of defined services
Execute he security & monitoring strategy into operational procedures and processes
Monitor systems and access to protect systems and data against unauthorized access, modification and/or destruction
Direct daily aspects of security and monitoring by establishing priorities for upgrades, implementation, and maintenance.
Continously monitor & improve processes like incident response, problem management, capacity management, change management in-line with management goals
Ensure customer satisfaction by continuously measuring satisfaction.
Ensure compliance with company and industry policies, procedures and requirements.
Execute daily threat & vulnerability programs to reduce operational risk and improve resiliency.
Support operational resiliency with documented incident plans and response procedures.
Monitor published Service Level Agreements for quality and delivery to customer.
Plan, prepare, establish and monitor Capital and O&M budgets by forecasting and monitoring annual spending.
Develop staff by establishing performance goals, allocating resources, assessing annual performance, and determining individual merit, incentive and/or promotional increases.
Promote effective relationships and cooperation between IT, OT and business units.
Develop and guide team in proper use of all published policies, standards and procedures
Ensure that teams adhere to all ITSM processes including problem determination procedures, trouble shooting processes, ticket creation, timely and detailed ticket updates, escalation and notification processes and closure within the specific resolution.
Remain current with new technologies and techniques within the industry make recommandations to management
Knowledge, Skills and Abilities
Proven management and technical delivery experience.
Oversee daily delivery of technical projects to completion; self-driven with excellent problem-solving skills.
Strong management and leadership skills, excellent organization skills and attention to detail.
Collaborate and identify conflicts or barriers to effective teamwork and action any changes needed to meet performance objectives.
Results-oriented with ability to lead the team in building and managing the next generation infrastructure solutions.
Ability to work with limited direction and supervision to identify, enhance and stated goals.
Ability to manage and work with outside service providers, including the ability to work in an environment driven by service level metrics.
Operate within the terms of a service contract and support lines of business.
Ability to plan and execute procurement efforts of technologies, applications, services and other related tasks as applicable to competitive bidding procedures, RFP generation and bid evaluation, contract negotiations and vendor management.
Demonstrate strong ethics, influence, negotiation, leadership, interpersonal skills, communication and the ability to effectively manage stress.
Manage confidentiality, integrity and availability risks appropriately – aligned with company goals, strategies, policies and requirements.
Establish, plan, and administer the overall goals and direction for 24x7 IT infrastructure and operations.
Effectively drive achievement of business goals with cross functional and cross business leaders, ability to drive change through influence.
Demonstrated skills in budget preparation and fiscal management, including leadership in service quality and efficiency.
Oversee and drive the implementation of key IT and business IT infrastructure initiatives.
Establish and maintain strong partnerships with key business partners and technology vendors.
Provide input and support strategic direction and long-term roadmap for IT infrastructure and operations.
Provide input and support business continuity strategy for support of critical IT services to meet required SLA’s.
Assess the relative impact of industry trends to current and future infrastructure needs within NYPA.
Provide technical strategic and operational assistance to NYPA sites for infrastructure technologies so that NYPA sites remain in-line with enterprise technology goals and standards
Prioritize and multi-task across all areas of infrastructure and operations to meet business needs.
Excellent interpersonal, oral/presentation and written communications skills in both technical and non-technical language.
Ability to effectively communicate with varying levels of management and staff in both the business and in IT.
Education, Experience and Certifications
Bachelor’s Degree in Business, Information Management, Computer Science, or a related field required.
Master’s Degree in business or technology desired
5-7 years progressive managerial experience with information systems and significant, demonstrated skills in data center operations, network equipment and protocols and telecommunication technology.
Experience in DevOps, cloud computing and production processes that promote confidence in IT support of business operations.
Minimum of 5+ years experience with Information Technology Service Management.
Experience cyber operations and threat vulnerability management.
Experience in change management – driving improvements in team performance, culture and maturity.
Desired certifications CISSP, CISM, CISA, CRISC or a certification in project management, ITSM, networking or other applicable certifications
The New York Power Authority is an Equal Opportunity Employer