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New York Power Authority Senior Director Critical Enterprise Operations in White Plains, New York


The position of Senior Director of Critical Enterprise Operations reports to the VP of Critical Secure Services & Chief Information Security Officer. This role requires strong organizational, technical, process and people management skills along with a solid technical understanding of operations and the complexities of data center management, vendor management, and infrastructure services. This individual is responsible for day-to-day operations of all on-prem and cloud infrastructure including critical communications systems. This individual leads the team responsible to define, track, and manage major operations and multi-functional projects while maintaining daily service capability. The candidate should act as a role model, an agent of change, mentor, and coach to others both within and outside the team. This individual will provide oversight for data center design and operations, and ensure that data center infrastructure is managed and aligned with the strategic architectural roadmap. This individual will help define, track, and manage the computing infrastructure needs for NYPA’s digital vision. This position is responsible for developing and managing strong strategic relationships with internal senior leaders in Audit, Technical Compliance, Legal, Information Technology and Operations. The leader must demonstrate relationship management and collaboration competencies along with technical expertise. This role monitors, reports and ensures Information Technology tracking of all assets, on and off prem including software and hardware renewals.


  • Superior organizational skills; ability to set priorities, and maintain multiple initiatives.

  • Responsible for the overall health of server capacity to deliver the Adobe Experience Cloud services from the data center, and for ensuring operational delivery through collaboration and partnership with Engineering and finance organizations.

  • Establish and drive 3-5 year Data Center roadmap.

  • Ensure that data center capacity in all locations is managed to tight tolerances; e.g., ensure that power and space is utilized to maximum effectiveness and efficiency while maintaining room for growth.

  • Responsible for overall data center facilities coordination, disaster recovery, and data center infrastructure architecture design.

  • Oversee the day to day management of all data center operations, policies, and procedures.

  • Analyze data center operations process and procedure, identifying weaknesses or deficiencies, and implement improvements.

  • Develop, manage, and effectively maintain strategic supplier relationships and improve vendor performance.

  • Track and resolve operational problems to support a diverse mix of products running on a heterogeneous infrastructure.

  • Devise new techniques and processes to improve operating environment.

  • Contribute and communicate at a senior level in the organization, thinking strategically to positively affect and influence multi-functional groups.

  • Manage vendors conducting work within data center space (e.g. electricians, cabling, security).

  • Partner with IT functions and business teams to create and maintain a holistic view of services to ensure effective delivery, management and improvement of defined services.

  • Execute security & monitoring strategy into operational procedures and processes for system protection and health.

  • Direct daily aspects of security and monitoring by establishing priorities for upgrades, implementation, and maintenance.

  • Continuously monitor & improve processes like incident response, problem management, capacity management, change management in-line with management goals.

  • Plan, prepare, establish and monitor Capital and O&M budgets by forecasting and monitoring annual spending.

  • Ensure that teams adhere to all ITSM processes including problem determination procedures, troubleshooting processes, ticket creation, timely and detailed ticket updates, escalation and notification processes and closure within the specific resolution.

  • Remain current with new technologies and techniques within the industry make recommendations to management.

  • Ensure proper use of all published policies, standards and procedures and guide the team in compliance.

  • Ensure that teams adhere to all ITSM processes including problem determination procedures, troubleshooting processes, ticket creation, timely and detailed ticket updates, escalation and notification processes and closure within the specific resolution.

Knowledge, Skills and Abilities

  • Proven management and technical delivery experience. Ability to oversee delivery of technical projects to completion; self-driven with excellent problem-solving skills.

  • Strong management and leadership skills, excellent organization skills and attention to detail. Ability to collaborate and identify/resolve conflicts or barriers to effective teamwork.

  • Results-oriented with ability to lead the team in building and managing the next-generation infrastructure solutions.

  • Ability to work with limited direction and supervision to identify, enhance and meet Information Technology and overall company goals.

  • Ability to manage and work with outside service providers, including the ability to work in an environment driven by service level metrics. Ability to understand and operate within the terms of a service contract.

  • Ability to plan and execute procurement efforts of technologies, applications, services and other related tasks as applicable to competitive bidding procedures, RFP generation and bid evaluation, contract negotiations and vendor management.

  • Demonstrate strong ethics, influence, negotiation, leadership, interpersonal skills, communication and the ability to effectively manage stress.

  • Manage confidentiality, integrity and availability risks appropriately – aligned with company goals, strategies, policies and requirements.

  • Establish, plan, and administer the overall goals and direction for 24x7 IT service and response operations.

  • Effectively drive achievement of business goals with cross-functional and cross-business leaders, ability to drive change through influence.

  • Demonstrated skills in budget preparation and fiscal management, including leadership in service quality and efficiency.

  • Establish and maintain strong partnerships with key business partners and technology vendors.

  • Develop business continuity strategy for support of critical IT services to meet required SLA’s.

  • Assess the relative impact of industry trends to current and future infrastructure needs within NYPA.

  • Provide technical strategic and operational assistance to NYPA sites for infrastructure technologies so that NYPA sites remain in-line with enterprise technology goals and standards.

  • Prioritize and multi-task across all areas of infrastructure and operations to meet business needs.

  • Excellent interpersonal, oral/presentation and written communication skills in both technical and non-technical language.

  • Ability to effectively communicate with varying levels of management and staff in both the business and in IT.

Education, Experience and Certifications

  • Bachelor’s Degree in Business, Information Management, Computer Science, or a related field required and or extensive industry and role experience (15+).

  • Master’s Degree in business or technology desired.

  • 5-7 years progressive managerial experience with information systems and significant, demonstrated skills in data center operations, network equipment and protocols and telecommunication technology.

  • Experience in DevOps, cloud computing and production processes that promote confidence in IT support of business operations.

  • Minimum of 5+ years experience with Information Technology Service Management.

  • Experience in change management – driving improvements in team performance, culture and maturity.

Physical Requirements

The New York Power Authority is an Equal Opportunity Employer