New York Power Authority Knowledge Management Program Manager in White Plains, New York

Summary

Knowledge Management (KM) serves as a consultant to the organization and to internal KM partners to support key business and people objectives working across lines of the organization on business-specific and enterprise-wide strategic initiatives. The work is focused on assessing and diagnosing organizational needs, driving change, and delivering best-in-class knowledge development solutions that support NYPA’s strategic vision.

Programs and initiatives include both knowledge capture programs such as knowledge transition, lessons learned, best practices, and communities of practice, as well knowledge technology programs such as knowledge exchange and enterprise search.

Responsibilities

Knowledge Management Sector Strategy, Planning and Operations: Develop and Execute

  • Provide knowledge solution design support in execution of NYPA’s knowledge management strategic initiative

  • Provide strategic input to assigned NYPA business group including account planning processes; recommend specific knowledge strategy and tactics to support priorities and achievement of strategic objectives

  • Consult with client groups and KM business partners on Knowledge design

  • Support execution of knowledge management programs and initiatives in assigned business groups. Specifically drive processes related to:

  1. Accessing insights and key practice information through development and maintenance of intranet portal or though content search

  2. Developing curated content collections of internal/external knowledge around key issues, frequently requested or strategic content areas, working with CoPs to identify gaps/needs

  3. Managing people data in support of business communication, expertise finding and knowledge sharing activities

  4. Driving adoption of communities, social media, and collaboration platforms to support customer’s strategic objectives

  5. Creating and facilitating live knowledge sharing forums/exchanges to develop networks and identify best practices, insights and innovations

  6. Ensuring all knowledge created/curated is contributed to internal repositories and shared across the business group; build awareness and adoption of knowledge programs and tools among practitioners

  7. Assisting assigned business teams in optimizing the use knowledge management processes, tools and infrastructure

  • Represent business group stakeholders and communities in broader initiatives or discussions, ensuring the operational area’s knowledge management needs are well-represented

Value Delivery: Enable Impact Measurement/Continuous Improvement

  • Support KM Leadership to establish relevant impact measurement, value delivery techniques, and metrics for KM services

  • Support cross-department initiatives and continuous improvement programs working closely with KM Leadership

Network: Build Relationships

  • Establish and actively maintain relationships and practical interactions across stakeholder groups on strategic initiatives requiring knowledge and content management support

  • Work with diverse, distributed teams to achieve business results

Knowledge Sharing / Documentation

  • Contributes to maintenance of critical project documentation for all assigned business group projects and processes.

  • Create presentations, reports and/or documentation to support NYPA knowledge initiatives, their creation, implementation, maintenance or improvement

  • Participate actively with points of view, ideas, opinions and other input in meetings, discussion databases, and other forums

  • Monitors metrics for areas of improvement; recommends best methods to define, track and measure success

  • Participate in management of business group taxonomy values and update process with Taxonomy team.

  • Implement processes, standards, and guidelines related to Knowledge Management across assigned business groups, working closely with the KMO teams based in White Plains New York.

  • Ensure that NYPA Knowledge products and services are executed effectively and with impact in client groups, committees, and strategic teams, to support change as they implement significant changes in their organizations.

Knowledge, Skills and Abilities

Technical Skills

  • Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools, Taxonomy, SharePoint experience a plus

Other Qualifications

  • Ideal candidate will be an experienced, creative, independent thinker who has excellent research, analytical, collaborative and strategic skills; critical thinking and proactive problem solving abilities, coupled with extremely strong verbal and written communication and relationship building skills

  • Candidate will have proven project management experience with ability to cross-functional stakeholders and remote teams

  • Candidate should also be adaptive and flexible as conditions change and have experience working as a change agent to influence others

  • Demonstrated ability to take initiative and interact with all levels of management; self-starter

  • Exceptional relationship building/relationship management skills to establish rapport, trust and confidence with account teams. Team player

  • Detail oriented, ability to adapt to changing environment

  • Energetic, enthusiastic and organized

  • Demonstrated group facilitation and presentation skills

  • Strong technical literacy, with knowledge of technology that enables collaboration and/or process consulting

Education, Experience and Certifications

  • Bachelor's degree required. Advanced studies in knowledge management will be given additional consideration.

  • Minimum 3 years of experience in change management related to operational, knowledge, or process enterprise projects.

  • Power Industry experience will be given additional consideration.

Physical Requirements

Approximately % travel, primarily in NY State to NYPA locations.

The New York Power Authority is an Equal Opportunity Employer