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Eversource Energy Technical Program manager, Energy Efficiency in Westwood, Massachusetts

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This position provides project management & engineering-based oversight and approval for Energy Efficiency (“EE”) programs with the goal of maximizing both cost effectiveness, improved processes and workflows, customer satisfaction and consistency across all three states. This position also ensures efficient and effective coordination of EE issues between the Company, its customers, and its regulatory representatives. This position will improve customer satisfaction and participation by increasing EE program operations, support and implementation in MA, CT, and NH.

Essential Functions

  • Work with the Energy Efficiency (EE) Tracking & Reporting System (TrackSys) Governance Committee and other stakeholder groups to identify impact, urgency, and priority for process enhancements.
  • Responsible for the process alignment of TrackSys workflows, reports, programs, and processes across all three states.
  • Responsible for the documentation of business process procedures and the communication of any changes in process as well as providing necessary training.
  • Proactively outreaches and establishes working relationships with TrackSys Stakeholders to ensure system and User needs are met and identifies changes needed.
  • Provides technical assistance and direction to staff, program managers and account executives related to complex technologies and projects and acts as primary contact with architects and engineers for technically complex EE programs and projects.
  • Responsible for implementation and project management oversight of all program requirements (i.e., engineering algorithms, baselines, etc.) necessary to support the EE programs.
  • Approves proposals for EE program enhancements.
  • Researches new program offerings, develops procedures, policies, operating structure, and information flow to ensure high-quality working relationships with contractors and customers participating in EE programs.
  • Plays a major role in the collaborative process (internal and external, non-utility).
  • Ensures that the volume of work produced meets performance standards and exceeds quality standards.
  • Design/Architecture – leads outreach and training efforts with EE personnel internal and external (including architects and engineers) related to the Company’s Programs and support functions. Develops RFP’s, selects vendors, and develops and manages related projects and budgets.
  • Research & Development – using accepted scientific experimentation procedures, produces white paper studies for internal purposes and external publication. Conducts relevant R&D on new and establishing technologies and processes.
  • External Firm Liaison – works with third party support companies (i.e., engineering companies, large equipment vendors and other program providers). Provides training on programs and feedback to program designers.


Technical Knowledge/Skill:


  • Bachelor’s degree in Business management or equivalent experience

Experience :

  • Five (5) plus years of related experience
  • Direct Energy Efficiency experience is preferred

Leadership Behaviors/Competencies

Set and Communicate Direction and Priorities

  • Know the business plan and how your role connects to it
  • Identify problems, issues; take responsibility for resolution
  • Set high standards for self; deliver quality performance
  • Raise ideas for improvement
  • Communicate, communicate, communicate


  • Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

  • Must be available to travel between MA/CT/NH as necessary.


Eversource is recognized as one of the top utilities in the country specializing in energy efficiency solutions for our customers. Our team of energy experts work with residents, businesses, designers, and contractors across New England to advance clean energy solutions. We provide our customers with the expertise necessary to improve comfort, increase business performance, and lower energy costs. We are building the region’s premier energy efficiency team and are seeking candidates from diverse backgrounds.

Why Eversource?

Serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire, and employing a workforce of more than 8,000 New Englanders, Eversource represents one unified company across three states.

The energy efficiency solutions provided by Eversource have received top honors from national organizations such as ENERGY STAR, American Council for an Energy Efficient Economy, and Northeast Energy Efficiency Partnerships. Come make a difference and work for an employer who is a leader in the industry. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment.If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after a decision has been made about whether or not to make you a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.