Tri-State Generation and Transmission Association, Inc. IT Release Program Manager-Exempt (IRC36023) in Westminster, Colorado
Brief Posting Description
The Release Program Manager's role is to own the Release Management lifecycle which includes scheduling, coordinating and the management of releases across all IT products and portfolios. This includes the monitoring of release progress through the entire pipeline, assuring consistent alignment with quality standards at each stage gate and coordinating releases and teams at the portfolio, program, and team levels. The Release Program Manager will also oversee the adherence to deployment windows and release processes by software delivery teams, facilitate the appropriate communication channels among software delivery roles and with stakeholders, and continuously improve release management practices.
The job grade for this position is: NB22
Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes: Medical Insurance, Dental Insurance, Vision Insurance Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules, Life Insurance, Retirement Option, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.
IT Release Program Manager
Hiring Salary Range: $90,000-$112,000
Actual compensation offer to candidate may vary outside of the posted hiring range based upon work experience, education, and/or skill level.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Strategy and Planning:
Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and systems to fulfill business objectives, support business processes, and ensure business continuity.
Provide tools and services to help product management and project teams manage and deploy releases into production.
Conduct research on leading release management practices and tools and technologies landscape to justify recommendations and to support purchasing or optimization efforts.
Identify sources of product changes and usage, including technology vendor roadmaps, admin consoles messages, blogs, release notes and other relevant sources.
Support the governance process by documenting decisions, release timelines, and recommended actions.
Acquisition & Deployment
Monitor technology changes to develop a detailed understanding of forthcoming changes and new features.
Research and analyze impacts of future releases from enterprise applications and communicate findings to internal IT staff and business stakeholders.
Plan and build the release calendar including the release dates, instance strategy and cycles across all portfolios and create a centralized view of all releases.
Ensure Go-Live activities including the execution of the deployment Plans and checklists are followed.
Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, and various infrastructure system updates.
Aggregate change information for triage and collaboration with peers to determine impact and appropriate action.
Produce Deployment, Run Books and Implementation Plans.
Communicate release details and schedules to respective teams and all the key stakeholders as required.
Negotiate, plan and manage all release activities including IT and user sign-off coordination.
Maintain the release schedule for all core services and ensure alignment across key partners and vendors.
Participate in all relevant meetings to discuss release scope and/or roadblocks.
Assist in managing projects and interdependencies to ensure milestone adherence and that the integrity of the release can be measured.
Ensure that a detailed deployment plan has been documented along with a back-out plan in the event anything goes wrong during deployment.
Validate that the product has been correctly packaged before deployment and ensure that all release controls have been satisfied.
Manage risks and issues that may affect release scope and schedule.
Have a stake in and assist with measuring and monitoring progress to ensure application releases are delivered according to plans and expectations.
Conduct release readiness reviews, milestone reviews, and business go/no-go reviews.
Ensure that the organization's release controls are documented and well understood by development teams and support teams.
Work with the Change Control Board and third party service providers to confirm adherence to release management standards.
Work with Quality Assurance Manager to ensure that releases follow appropriate testing standards as they pass through environments.
Maintain the release schedule for all core services and ensure alignment across all application needs and communicate this schedule regularly to the entire organization.
Lead and co-ordinate the go-live activities including the execution of the deployment plans and checklists.
Collaborate with Corporate Communications to execute multi-channel enablement campaigns to drive technology adoption and build digital dexterity.
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
Refine the rollout process and recommend changes to make the process smoother and more effective. Coordinate closely with IT and business to drive adoption and ensure business value realization.
Adhere to and demonstrate compliance with appropriate electric utility industry regulatory requirements. Attain knowledge and remain knowledgeable of development in regulations, laws, standards and best practices applicable to the functional area including, but not limited to, Standards of Conduct, Environmental, Employment Law, NERC Reliability Standards and Safety. Must be familiar with, and comply with, all aspects of Corporate Policy C-54, Compliance.
Demonstrate behavior consistent with Tri-State's culture embodied in the Cooperative principles and spirit and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities. Demonstrate and promote ethics and behaviors consistent with Tri-State's culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all compliance programs within the company.
Because Tri-State is an electric utility with continuous service obligations to its customers, regular, reliable, and predictable performance of the essential functions and responsibilities is an essential function of the job.
Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.
- Perform other related duties as assigned.
SUCCESS FACTORS/JOB COMPETENCIES:
Demonstrate behavior consistent with company values.
Excellent interpersonal skills to interact with a wide variety of audiences including executive level management.
Advanced computer and technical skills needed to understand various business applications, software, hardware and technology capabilities and limitations to determine and ensure delivery of appropriate services.
Strong team player accomplishes tasks by working with others and being a good team player. Recognizes how his/her decisions may impact others; seeks input from others.
REQUIRED JOB QUALIFICATIONS:
Education and Training:
- Bachelor's degree in Computer Science, Management Information Systems, Information Engineering or a related study, or relevant work experience.
Knowledge, Skills, and Ability:
Proven experience with the design, packaging, testing, and deployment of software releases on Enterprise cloud applications including Oracle Cloud SaaS and Microsoft 365
Proven experience with release management, environment management, and portfolio and program management best practices.
Working knowledge of current release and deployment standards, including ITIL Release Management
Excellent software troubleshooting experience
Competence with testing, flowchart and data mapping tools and procedures
Excellent understanding of the organization's goals and objectives
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
Excellent analytical and technical skills
Strong written and verbal communication skills
Excellent planning and organizational skills
Five years (5) of hands-on design release management and change management experience.
Strong IT service delivery skills and relationship management skills
Must be able to demonstrate that he/she can perform all of the essential functions of the position
Willingness to travel when needed to attend training, conferences and meetings, 5% or less. (Must possess a valid driver's license.)
DESIRED JOB QUALIFICATIONS:
Five (5) years of release management and change management experience
Knowledge of IT service processes (ITIL) and best practices
ITIL v3 or v4 Foundation Certificate preferred
COBIT 5 Certification a plus
PHYSICAL AND MENTAL DEMANDS : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands : While performing the duties of this position, the incumbent is required to sit for long periods of time and occasionally stand, walk, stoop, bend, reach above and below shoulder level. Incumbent is frequently required to use hands and fingers to handle, or feel objects, tools, or controls, talk and hear. Incumbent must have finger dexterity, good vision, good hearing, and ability to speak clearly.
Mental demands : While performing the duties of this job, the incumbent is required to read, write, perform basic math, analyze data and reports, exercise judgment, develop plans, procedures and goals, and present information to others and work under pressure.
Work Environment : While performing the duties of this position, the incumbent works mostly in an office environment opening computer equipment.
All employees interested in this position may apply online at the Tri-State Intranet site.
Click on Job Postings, then click on the iRecruitment link, Log In, then click on the iRecruitment Employee Candidate link and then click on Search for jobs.
Tri-State Generation and Transmission Association is a wholesale electric power supplier owned by the 43 electric cooperatives that it serves. Tri-State generates and transmits electricity to its member systems throughout a 200,000 square-mile service territory across Colorado, Nebraska, New Mexico and Wyoming.
Serving approximately 1.5 million consumers, Tri-State was founded in 1952 by its member systems to provide a reliable, cost-based supply of electricity. Headquartered in Westminster, Colo., about 1,480 people are employed by Tri-State throughout its four-state service area.
Tri-State's power is generated through a combination of owned baseload and peaking power plants that use coal and natural gas as their primary fuels, supplemented by purchased power, federal hydroelectricity allocations and renewable resource technologies. Tri-State delivers power to its members through a transmission system that includes substation facilities, telecommunications sites and over 5000 miles of high voltage transmission lines.
Interested? Here is how to Apply:
Go to www.tristategt.org/ and click on the 'Careers' Link. Search for Job and click 'Apply Now' Icon. You will be required to register in order to apply.
Tri-State: Join the people behind the power. Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes medical, dental, retirement and life insurance. Please visit our careers site at www.tristategt.org/careers/ for more details.
Equal Opportunity Employer - Minority/Female/Disabled/Veteran
Tri-State Generation and Transmission Association, Inc.
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