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Tri-State Generation and Transmission Association, Inc. IT Application Packaging Engineer I (IRC30634) in Westminster, Colorado

Brief Posting Description

POSITION SUMMARY

Responsible for assisting with developing, building, and supporting software application packaging for Windows endpoint deployment. The application packager is responsible for assisting with packaging both commercial off-the-shelf, custom-developed, and other applications to an environment consisting of approximately 1800 endpoints. Individual will assist with working closely with the End User Computing (EUC) team to ensure software packages are deployed and supported using SCCM. Position requires the development of collaboration skills in order to interact with other internal IT teams, business units, and external vendors as well as developing the ability, and acquiring knowledge and experience to provide a high degree of customer service and technical expertise. Endpoint computing includes physical desktops and laptops, mobile devices, and virtual desktops.

Salary Grade: NB18

Job Requirements

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Initially assists with but under direct supervision and guidance acquires the knowledge and experience to progressively become gradually more and more responsible for performing the following functions and responsibilities:

  • Creation, modification, and testing of computer code for a variety of applications.

  • Development of customized application packages.

  • Compatibility testing of applications and packages.

  • Remediation of software packages.

  • Maintenance and modification as required of existing software and packages.

  • Virtualization of applications using App-V.

  • Creation of deployment jobs and scripts.

  • Assessment of business requirements.

  • Identification and communication of technical problems, processes, and solutions.

  • Research into new applications.

  • Providing technical support as required.

  • Tracking and monitoring software for potential issues and conflicts.

  • Responsible for collaborating with IT Client Services HQ team and IT Client Services End User Computing team when needing expert support for endpoint computing issues and field applications.

  • Responsible to manage application packaging requests in the ITSM Cherwell tool that are assigned to the EUC queue including proper management of those tickets from open through resolve status completing all necessary fields.

  • Participate in team projects that enhance the quality of client support, as required.

  • Adhere to and demonstrate compliance with appropriate electric utility industry regulatory requirements. Attain knowledge and remain knowledgeable of development in regulations, laws, standards and best practices applicable to the functional area including, but not limited to, Standards of Conduct, Environmental, Employment Law, NERC Reliability Standards and Safety. Must be familiar with, and comply with, all aspects of Corporate Policy C-54, Compliance.

  • Demonstrate behavior consistent with Tri-State's culture embodied in the Cooperative principles and spirit and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities. Demonstrate and promote ethics and behaviors consistent with Tri-State's culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all compliance programs within the company.

  • Because Tri-State is an electric utility with continuous service obligations to its customers, regular, reliable, and predictable performance of the essential functions and responsibilities is an essential function of the job.

  • Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.

OTHER DUTIES AND RESPONSIBILITIES

  • Perform other related duties as assigned

SUCCESS FACTORS/JOB COMPETENCIES:

  • Planning: ability to think ahead and with the assistance of the manager plan within timelines and resources; develop scopes, plan and schedule work; set priorities and goals; anticipate and adjust for problems; evaluate workloads; measure and evaluate performance against established goals.

  • Time management: with the assistance and guidance of the manager, develop the ability to successfully plan and implement objectives within established timelines and work schedules.

  • Ability to analyze problems and develop effective solutions at both strategic and functional levels.

  • Commitment to company values.

  • Strong interpersonal and communication skills.

  • Strong team player: accomplishes tasks by working with others and being a good team player. Recognizes how his/her decisions may affect others; seeks input from others.

  • Computer proficiency in operating a personal computer and standard business office applications including Microsoft Office suite, databases, and other related applications.

  • Initially works under direct supervision but gradually develops the ability to work independently, with minimal direction as a highly motivated self-starter.

REQUIRED JOB QUALIFICATIONS

Education and Training

  • Bachelor's degree in Computer Science, Management Information Systems, Information Technology or related area, or equivalent combination of education and/or experience.

Knowledge, Skills, and Ability:

  • Basic knowledge of packaging tools and workflows (e.g. Admin Studio, Installshield, Wise Installer/Packaging Studio)

  • Basic knowledge of personal computing hardware, software, mobile devices, scripting languages, networked computer systems, associated peripheral equipment, remote access and virtualization technologies.

  • Basic knowledge and understanding of Windows Command Shell Script and/or Powershell

  • Basic knowledge of MSI packaging best practices and standards.

  • Knowledge of troubleshooting packaging problems.

  • Knowledge of troubleshooting multiple operating systems.

  • Knowledge of personal computing management infrastructure (e.g. SCCM, Anti-virus, and related software).

  • Knowledge of networking, server, and storage technologies.

  • Ability to assimilate technical information and to communicate it to non-technical personnel.

  • Ability to develop and maintain IT documentation.

  • Excellent communication skills, both oral and written to all levels in the company.

  • Effective analytical skills.

Experience:

  • Zero (0) to two and one half (2 1/2) years of experience in a role performing application packaging and/or application development and deployment.

Other:

  • Technical skills and knowledge of WMI, NET, .BAT, .VBS, .WSE, .MSI., .MST, .MSP, SQL Server and similar scripting + database tools.

  • Knowledge of Windows Registry (32/64 bit architecture) manipulation.

  • Understanding of application installations (MSI, EXE, WMI) as pertains to Windows 7/8/10.

  • Willingness to be on call support 24 hours per day and 7 days per week.

  • Must be able to demonstrate that he/she can perform all of the essential functions of the position.

  • Willingness to travel as required. (Must possess a valid driver's license.)

DESIRED JOB QUALIFICATIONS

  • Network +, Security +, MS Certifications, ITIL, MCP or able to obtain within a year of starting.

PHYSICAL AND MENTAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this position, the incumbent is required to sit for long periods of time and occasionally stand, walk, stoop, bend, reach above and below shoulder level, and push/pull objects up to 50 lbs. Incumbent is frequently required to use hands and fingers to handle, or feel objects, tools, or controls, talk and hear. Incumbent must have finger dexterity, good vision, good color vision, good hearing, and ability to speak clearly, and handle intricate work.

  • Mental demands: While performing the duties of this job, the incumbent is required to read, write, perform basic to complex math, analyze data and reports, exercise judgment, develop plans, procedures and goals, and present information to others and work under pressure.

  • Work Environment: While performing the duties of this position, the incumbent is exposed to a moderate level of noise. Majority of duties are performed indoors primarily at a desk in a business office environment.

Additional Details

INTERNAL Non-Bargaining How-to Apply

Log into Oracle and click on the iRecruitment Employee Candidate Link. Search for Job and click 'Apply Now' Icon.

Company Description

Tri-State Generation and Transmission Association is a wholesale electric power supplier owned by the 43 electric cooperatives that it serves. Tri-State generates and transmits electricity to its member systems throughout a 200,000 square-mile service territory across Colorado, Nebraska, New Mexico and Wyoming.

Serving approximately 1.5 million consumers, Tri-State was founded in 1952 by its member systems to provide a reliable, cost-based supply of electricity. Headquartered in Westminster, Colo., about 1,480 people are employed by Tri-State throughout its four-state service area.

Tri-State's power is generated through a combination of owned baseload and peaking power plants that use coal and natural gas as their primary fuels, supplemented by purchased power, federal hydroelectricity allocations and renewable resource technologies. Tri-State delivers power to its members through a transmission system that includes substation facilities, telecommunications sites and over 5000 miles of high voltage transmission lines.

Interested? Here is how to Apply:

Go to www.tristategt.org/ and click on the 'Careers' Link. Search for Job and click 'Apply Now' Icon. You will be required to register in order to apply.

Tri-State: Join the people behind the power. Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes medical, dental, retirement and life insurance. Please visit our careers site at www.tristategt.org/careers/ for more details.

Equal Opportunity Employer - Minority/Female/Disabled/Veteran

REQNUMBER: IRC30634

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