About us National Grid is hiring for a Domain Architect - UX/Digital and CRM for our Customer group in Waltham, MA. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose This position is seeking candidates who have 8+ years of IT experience and 3+ years of experience in IT architecture development with a background in UX, Digital and Customer Relationship Management (CRM), product management and utility billing technologies As a member of the Customer Domain Architecture team, this Business Domain Architect will be providing technical guidance and expertise to the Customer Digital programs through the development of IT strategies, roadmaps and architectures. The Customer Digital programs cover support for all customer engagement capabilities. ## Key Accountabilities + Work with Business Unit CIO and Key Business Stakeholders to understand the Business Strategy and Plan, supporting Business Architecture, and required capabilities for enabling business needs. Maintain current and future state business capability and application models + Develop deep understanding of the applications supporting the customer domain and assess how solutions align/fit within the broader enterprise architecture + Establish value streams in scope for the program, and for each value stream creates a current state view of value stream, capabilities, master data, personas, applications, and key data flows. Create iterations of this same view for key transition states with dependencies within and outside of the program, setting the program vision as an enabler of program delivery + Provide guidance to an extended project team related to the solution architecture and technical design. Assist and advise project teams in the configuration, testing, implementation and support of technical solutions + Work with Enterprise Architects to align domain-specific solutions with enterprise architecture standards and processes; understands surrounding solutions and enterprise information flow + Author sizing and detailed estimates for complex new project requests. Participate in the creation of Total Cost of Ownership (TCO) models for large and complex projects. Maintain estimate artifacts for the solution designs throughout the project lifecycle + Maintain application portfolio roadmaps + Develop an understanding of the end to end business application processes and provides input into application roadmaps including recommendations of IT driven projects ## Supervisory/Interpersonal- Experience Required + Ability to influence project teams to ensure adherence to common architecture and solutions. + Stakeholder management and influencing skills in complex environments covering colleagues, third party vendors and project sponsors. + Strong leadership capabilities including good written and verbal communications skills. ## Qualifications + Bachelor’s degree in Computer Science, Information Systems, or related discipline + Deep understanding of Digital methods and Technologies including the reimagination of process and operations + Understanding of Salesforce Marketing, Sales, Service solutions and related customer engagement technologies + Experience in architectural support of Agile delivery framework and digital product lifecycle + Experience in Enterprise Data Management and Governance for the electric and gas utility market + Experience in customer data architecture and data platform services including Business Intelligence, Reporting, Master Data Management, Cloud Data Platform and Data Integration Services + Working knowledge of mobility, cloud deployments and security architectures + Working knowledge of Security and Compliance policies and controls (e.g. Sarbanes Oxley, PCI, etc.) + Experience developing architecture patterns with both custom and COTS applications + Understands limitations and advantages of cloud environment + Develop understanding of key operations and data flows within utility industry + Strong technical skills around vendor product selection, software and technology analysis, business analytics, service-oriented architecture and convergence of cross utility functions + Expertise in one or more of the TOGAF (or equivalent framework) architectural domains in business, application, data, technology; have used architecture tools such as Troux, Alfabet, Sparx ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.