National Grid Sr/ Lead Salesforce Business Analyst in Waltham, Massachusetts

*About the Position: *

The Senior Salesforce Business Analyst is a member of the IS Team and is responsible for designing, coding, enhancing and testing the Salesforce application to meet National Grids business process requirements. Working with support leaders, IT staff, and other operations team members, this role will apply functional knowledge and technical expertise in the implementation and administration of standard and custom Salesforce applications.

National Grid is an international Electric and Gas company and one of the largest investor-owned energy companies in the world. We are committed to be an innovative leader in energy management and to safeguarding our global environment.

We are at the heart of one of the greatest challenges facing our society, delivering clean energy to support our world long into the future. Every day we work with stakeholders to promote the development and implementation of sustainable, innovative and affordable energy solutions.



_Duties and Responsibilities:_

  • Work independently & on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected

  • Participate in the full application life cycle from technical design to development, testing, and deployment

  • Ability to analyze complex business processes and identify gaps/improvement

  • Contribute to the overall configuration, design and layout of the system architecture Create and manage complex workflow rules, data validation, and system triggers

  • Understand and support security role maintenance, including role hierarchy, security profiles and access right

  • Write design documentation and training materials supporting business needs

  • Work closely with business operations, sales/marketing managers, and others business leaders to determine project requirements

  • Execute declarative Salesforce application configuration

  • Assist in the evaluation of AppExchange tools for feasibility and impact to the business

  • Analyze and scope incoming requests from business and work with CRM leadership to adjust Salesforce roadmap as necessary


  • 5 years as a Salesforce Business System Analyst

  • Knowledge of supporting functionality built with proprietary technologies: VisualForce and Apex code

  • Experience in solution design, database modeling, and working with technical architect

  • Ability to work in a fast pace environment and to work on multiple projects at a time.

  • Excellent interpersonal, listening, oral and written communication skills.

  • Advanced skills in MS Office with a particularly strong skill set in Visio

  • Experience with data mapping work

  • Strong facilitation skills

  • Certified

  • Knowledge of Agile delivery practices

  • Bachelor’s degree in Engineering, Computer Science, or similar

  • MBA preferred

This position has a career path which provides for promotional opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./


Job: *Information Services

Organization: *Information Services

Title: Sr/ Lead Salesforce Business Analyst

Location: MA-Waltham

Requisition ID: 20181353