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National Grid Senior Specialist, Process and Performance Improvement in Waltham, Massachusetts

About us

National Grid is hiring a Senior Specialist, Process and Performance Improvement in our New England Operations Support division located in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in

an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Performance Excellence (PEx) Specialist supports the Process and Performance Manager in the deployment of PEx processes and techniques across New England Operations Support functions in order to embed and sustain a performance excellence culture within and across the function, resulting in the delivery of continuous improvement, value creation for its customers and the company and engaged employees.

Key Accountabilities

  • Through solid expertise of PEx strategies and methodology, provide services to the New England Operations Support division – including but not limited to professional facilitation, coaching and mentoring at all levels, advanced training in the systematic approach, advanced problem solving and demonstration of best practices to drive the continuous improvement and effectiveness of the function.

  • Ensure that the Performance Excellence Roadmap and Performance Excellence standards (Team Hubs, Work Place Audit, problem solving, etc.) are being effectively deployed and are driving the maturity uplift of capabilities.

  • Deliver, as required, Performance Excellence training for all classroom courses (i.e. Practitioner, Operational Leadership, Master classes etc.).

  • Understand the customer needs and requirements of the units comprising New England Operations Support in order to increase value for the Customer and the Company.

  • Build sustainable Performance Excellence behaviors and capability required of team members, supervisors and Band C and D managers through coaching and training up to Skilled level across the whole Performance Excellence Practitioner tools and approaches through mentoring and coaching of individuals.

  • Engage team members and managers in Performance Excellence, building their capability so that we embed and sustain a Performance Excellence culture that drives value.

  • Manage process improvement and standardization projects across the US supply chain and occasionally take the lead role for cross functional projects when appropriate.

  • Effectively manage multiple stakeholders across the company to ensure smooth process improvement implementations within and beyond functional boundaries to successfully deliver quantified benefits.


  • Lean / Lean Six Sigma – green or black belt (or equivalent)

  • 3-8 years of practical experience

  • Strong understanding of Performance Excellence (or alternative Lean principles) and associated tools and techniques

  • The ability to identify complex problems and challenges, analyze the root cause and identify, test and implement appropriate solutions through utilization of advanced problem solving and lean skills.

  • Experience in driving transformational/culture change.

  • Excellent communication and facilitation skills. Active listener and self-starter. Inquisitive, leadership and a dynamic personality that easily instills the confidence in others.

  • Project Management experience.

  • Experience of leading change.

  • The ability to build good relationships at all levels across the business, and [as appropriate] mentor, coach and develop others.

  • Valid driver’s license required; this position will require the candidate to work with value streams in the field to identify root causes to problems and to oversee their successful implementation.

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer.

We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.