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Job Information

National Grid Senior IT Business Analyst, IS Projects in Waltham, Massachusetts

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

Job Purpose

National Grid Global Solutions Development team is currently seeking an innovative, business analyst who plays an important role in the delivery of major initiatives within our Solutions Development team.

The ideal candidate will be responsible for managing the requirements of various product lines in Customer Experience Product (CXP) space. The candidate will work closely with our product management team to help refine requirements into concrete pieces of work. The candidate must also be to understand various technologies and prepare technical specifications.

Key Accountabilities

  • Experience with agile development/delivery methodologies in modern web and mobile platforms

  • Experience in refining solution development user stories

  • Demonstrate the Valued Business Partner capabilities and behaviours in all interactions with IS Colleagues, vendors and business stakeholders.

  • Good written and verbal communications skills

  • Provide business and technical expertise to ensure business solutions are met

  • Participate in end user testing as appropriate


  • Bachelor’s degree in computer science or related filed

  • 3-5 years of experience in software development lifecycle.

  • Experience in Software managements tools like JIRA, Confluence, Bitbucket, Jenkins

  • Must have excellent negotiation, decision making, and problem-solving skills

  • Must be a team player. Experience working with virtual teams in different time zones


  • Experience in public cloud (Azure, AWS, GCP)

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.