About us * National Grid is hiring a Manager, Complex Customer Project Development for our Project Development and Resource Management department in Waltham, MA.* Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose The Manager will oversee the development of large-scale, customer-driven electric capital projects to ensure least cost, fit for purpose, deliverable designs that meet customer needs, tariff requirements and delivery expectations. Working in the Project Development team this position will collaborate with Customer Energy Integration and Asset Management functions to determine the forecasted workload and align the required Project Development resources needed to develop this portfolio. The position will be responsible for: -Providing leadership & guidance to the Project Development team and key stakeholders to ensure adherence to the company’s Network Development process and the highest standards of health, safety, environmental, security and quality. -The planning, management and governance of critical customer driven complex electric capital projects. -Driving efficiencies by the optimizing the design and development or projects based on resources (people, materials, access, permissions, and schedules), costs, and schedules -Developing key performance indicators to drive and measure team performance. - Company representative for Project Development specific tasks. Will require coordination and communication with Customers, Regulatory and Government Agencies. Responsibilities also include, but are not limited to; Safety Plan development & quarterly updates, Director Hub facilitation & management, Business Continuity Plan development, Risk Register, Business Management System (BMS) compliance, creation of Executive level presentations, coordination and facilitation of Project Development staff meetings, scheduling/ coordination/ facilitation of Network Development process stage gate review meetings including creation/distribution/management of meeting minutes and action items. ## Key Accountabilities 1. Inspire and deliver new ways of working collaboratively within the business; driving efficiency and performance excellence as well as matrix working with and through functions and processes to ensure maximum value and achievement of long term challenges. 2. Manage implementation of the frameworks, policies, procedures and controls necessary to drive an efficient and effective approach to project development and design that optimizes the success of Electric customer driven complex capital projects. 3. Act as the focal point for Electric project development activities for development and delivery of customer driven complex capital projects within Capital Delivery. 4. Prioritize and allocate work to internal and external project design teams and contractors, continuing to work closely to ensure that transitioned developing projects maintain their original objectives, allocated resourcing and cost objectives. 5. Facilitate and encourage the introduction of new technologies and innovative solutions to improve the delivery of customer driven capital projects safely, on time, and in accordance with regulations, tariff requirements, policies and procedures. 6. Develop external resourcing strategy for development and design resource in order to ensure high levels of efficiency, service and quality and to build innovation and best practice. 7. In partnership with VP Project Development, identify and build future design capability and resources to support the Electric customer driven complex capital project plan, ensuring a fit for purpose approach, succession planning and training. 8. Recruit, develop and empower highly motivated, capable and adequately resourced project development teams, building talent and a professional, consistent and informed approach in order to design value projects in line with agreed requirements. 9. Manage Project Development supporting activities to ensure efficient and on time delivery. 10. This position requires travel within National Grid US New England territory. ## Supervisory/Interpersonal- Experience Required + Ability to communicate verbally with people inside and outside of the organization. ## Qualifications 5+ years experience in electric operations engineering, project management, utility construction or equivalent relevant experience. 5+ years of demonstrated leadership experience, building teams, and directly and indirectly managing staff preferred A Bachelor’s degree required in an engineering discipline and/or significant relevant customer facing project management, engineering and/or construction experience in aspects of utility construction operations. Master’s degree in engineering discipline, MBA or relevant equivalent a plus. Significant experience with Distributed Generation or other large scale renewable projects preferred. Familiarity with the Network Development Process a plus. Considerable proven experience managing remote teams, influencing stakeholders, project development, project management and design including milestone management, resourcing, affordability, risk management and reporting. Demonstrate a high level of leadership, change management, personal initiative, integrity and ability to interact with external customers, company personnel, contractors, regulatory representatives, and town/city officials in a positive collaborative manner. Knowledge of applicable tariff regulations related to Distributed Generation, Transmission Interconnection and other large scale electric customer projects. Familiarity with system operations, engineering, environmental, engineering economics, and familiarity with legal, purchasing, and utility accounting regulations. Ability to prioritize work and manage teams with multiple projects under budget and time constraints. Bottom-line oriented, budget conscious, metric/measurement driven. Ability to create a high performing team culture whereby team members are able to discuss relevant issues freely and where there is a strong emphasis on employee development and process continuous improvement. Strong skills in: communications (oral & written) including delivering difficult conversations, stakeholder engagement, project management, Executive level presentation, interpersonal skills, critical analysis and capable of leading and influencing teams, and gaining support and commitment from internal and external stakeholders. Valid driver’s license required. ## More Information National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.