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National Grid Lead Product Designer in Waltham, Massachusetts

About us National Grid is hiring for a Lead Product Designer for our Digital Acceleration (DA) department in Waltham, MA. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose National Grid is building a new team, Digital Acceleration (DA), to provide best-in-class digital delivery. DA will comprise two hubs, one in the US (Boston) and one in the UK (Birmingham) and will build digital products that create strategic value in a fast and agile manner. In addition to creating digital products, the DA hubs are talent incubators that will disseminate digital capabilities and culture within National Grid. The Lead Product Designer is responsible for overseeing the development of the strategy, structure, and flow of our digital solutions and products. You will lead the team in conducting user interviews, surveys, and tests, and gather user needs, pain-points, and frictions along with business requirements to deliver sitemaps, wireframes, and prototypes. The Lead Product Designer has expertise in user research, information architecture, interaction design, and content strategy, and can clearly communicate to teams and clients how those factors will influence the design processes and outcomes. ## Key Accountabilities • Partner with product managers, engineers, designers, and strategists to ensure the team delivers impactful solutions to design challenges • Mentor, coach, and guide other designers on the team • Collaborate with team and stakeholders to explore solutions and develop conceptual designs to test and refine with users both internally and externally • Lead the team in bringing the research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, scenarios, infographics and service models • Guide the team in communicating visually through storyboards, wireframes, interactive prototypes and final design concepts • Use divergent design thinking techniques to develop products, services and/or physical connected form-factors • Own ideation sessions and support workshop preparation as well as immersion sessions with multi-disciplinary teams • Bring human centered design to the rest of the organization through facilitation and collaboration • Own strategic design and user-experience decisions related to core/new functions and features • Liaise regularly with clients to ensure that designs meet their requirements and core business objectives • Converge innovative ideas to a set of digital and physical products or services in cooperation with fellow Designers, Product Managers, and Software Engineers ## Supervisory/Interpersonal- Experience Required + Effective communicator who can explain the patterns you see in the data and call to action, must possess strong oral and written communication skills. + Ability to demonstrate leadership. ## Qualifications • Undergraduate degree in Design, Engineering, or equivalent qualification • 6+ years of relevant experience in user experience design, digital products design, usability testing, future visioning, and strategy development, and ability to lead and train others • A portfolio of work demonstrating strong human-centered design capabilities across a diverse range of projects • Ability to drive the iteration of designs and solutions efficiently and intelligently • Positive attitude and an intrinsic motivation to deliver the highest quality work supported by user data and evidence • Strong interpersonal and teaming skills, empathy, and willingness to work in interdisciplinary teams • Experience with qualitative and quantitative user research software platforms such as UserTesting, UserZoom or Optimal workshop • Proficiency in Figma preferably as well as Axure RP, Adobe XD, Sketch, or other industry-standard design software • Current with the latest UI trends, techniques, and technologies • Experience in start-ups, tech company and/or agile environment is a plus • Copywriting, branding or visual implementation skills are a plus ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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