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National Grid Lead Analyst, Customer Strategy in Waltham, Massachusetts

About us National Grid is hiring for a Product Manager for our IT Digital department in Waltham, MA. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose National Grid is seeking an adaptable and results-oriented Product Manager to drive the development and release of innovative products, features and services to answer our most pressing business needs. You will inspire the team to achieve our product vision by effectively communicating the product roadmap and strategy. You will work alongside the Product Manager Lead to deliver on the roadmap by writing descriptive, achievable user stories and requirements. You will promote agile working practices and partner with the engineering team to define and design and ensure the product vision is achievable. You will bring the customer voice to the conversation and ensure the delivery of value to our customers. ## Key Accountabilities + Act as the voice of the customer in the definition of innovative digital solutions + Work with strategic design to gain an understanding of user personas, pain points and journeys + Provide insights into product, technology and market trends + Develop feature lists, user stories, and roadmaps + Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing + Monitor and report on product KPIs + Collaborate with a multidisciplinary team to scope, design, concept test and deliver innovative solutions + Assist with the development of business cases and operating plans + Assist in the development of materials to communicate progress to executives ## Supervisory/Interpersonal- Experience Required + Effective communicator who can explain the patterns you see in the data and call to action, must possess strong oral and written communication skills. + Ability to demonstrate leadership. ## Qualifications + BA/BS degree or equivalent work experience + 2 years of product management experience + A good understanding of agile development methodologies and the software development lifecycle + A demonstrated and focused desire to build products and services that customers will love + Excellent communication (written and verbal) as well as storytelling skills + The capacity for self-motivation, independent initiative and creative problem-solving + The ability to manage time and schedules to meet deadlines + The ability to thrive in a fast-paced and intellectually demanding environment ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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