National Grid Director of Product Management - Network Services in Waltham, Massachusetts
National Grid is hiring a Director of Infrastructure Product Management for our IT group in Waltham, MA. This role can also be based in Hicksville, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
This role is accountable for the end-to-end experience of the product features and platforms, driving strategic direction of the Network Services Portfolio, managing the product, features, platforms through its lifecycle. The Product Manager will work as the primary interface between senior stakeholders within IT and the NG Business to direct staff to clearly define, communicate, document, and manage product requirements. The Product Manager will clearly articulate product vision, document and manage the product roadmap, determine TCO/ROI, the high level product release milestones and epics, and MVP. They produce clear line of sight into cost forecast and resource demand working side by side with Network Architecture and Network Engineering to build an appropriately scalable and available Product portfolio and service catalog that meets business requirements and delivers a world-class network service. Key partners include product owners to maintain and deliver the product backlog and continual service improvement, IT Finance, IT Business Strategy, operations and support, and architecture. The Product Manager will also work closely with or directly manage IT Communication and Business Enablement functions to ensure various modes of communication and training are used to market the Product, facilitate and measure adoption and success. The Product Manager will be responsible for building business cases, providing competitive analysis, investment planning and prioritization, product performance report and delivering OKRs
The feature and platform scope of Network Services includes LAN, WiFi, WAN/SD-WAN, Internet and Cloud Connectivity at all National Grid sites, including Datacenter and Cloud. Close alignment and collaboration with other I&O domains such as Cloud and Hosting and End User is critical to enable the delivery of a well thought Network Product
Overall accountability of vision, roadmap, and delivery of the product. Owns the product strategy which drives the vision and roadmap, and manages the product throughout its entire lifecycle, not just the development phase
Manage and/or work closely with architecture, engineering, product owners, finance, and delivery functions to provide the end-to-end product experience to end user customers
Provide insights into product, technology and market trends
Responsible for thoroughly learning and understanding Grid businesses needs, and translation of business needs to product epics and MVP (when doing Agile) and business outcomes; or technical requirements (when doing waterfall/phase-gate development)
Oversight of product Product financials, cNPS metrics, OKR and KPI metrics, product ROI and TCO
Be a champion of the MVP concept, distilling the product down to what is desirable, viable and feasible
Responsible for the development of business cases and definition of product cost structures
Work with IT Communications and Business Enablement teams to develop materials to market the product
Drive to a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity
Develop communications to share roadmaps, release plans and product performance to key stakeholders
Direct management of architecture and engineering staff and matrix leadership of the Agile Release Train including operational/support, service delivery and sprint release teammates
Supervisory/Interpersonal- Experience Required
The ability to manage time and schedules for self and staff to meet aggressive deadlines and influence through persuasive written and verbal communication
A diligent attention to detail and strong technical intuition, as well as the ability to set and manage expectations at the executive level
Excellent leadership skills with experience collaborating and managing cross-functional teams
Bachelor’s degree from an accredited educational institution
8+ years experience within the technology scope and product market delivering modern capabilities such as automated feature provisioning and administration.
4+ years experience as a Product Manager or equivalent
Demonstrated knowledge of and experience over their career in the full infrastructure product delivery stack from service strategy, architecture, to design/build engineering, transition to operations, and BAU operations and support.
Minimum of 10 years of professional experience in IT with frameworks such as Togaf, ITIL, CMM, security, risk and vendor best practices
A demonstrated and focused desire to build powerful, simple, well-designed products and services that employees will love to use
Working knowledge of agile development methodologies and tools, SAFe experience a plus.
Experience creating a digital product release strategy from inception to BAU support
An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving
Superior interpersonal and communication skills, writing clear and concise proposals and presentations and interfacing with executive staff
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.