CX Sr. Business Application Developer

Wall Township, NJ, USA Req #2377

Tuesday, March 5, 2024

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.

New Jersey Resources is seeking a Sr. Business Application Developer/Customer Experience Developer to support NJR’s customer experience solutions with focus on SAP Cloud for customer (C4C), SAP Marketing Cloud (SMC), and SAP-ISU (Industry Standard Utilities). Also be responsible for the design, development, and implementation of SAP ISU solutions to support the utilities industry's specific requirements. Analyze business processes, configuring the SAP modules, developing custom enhancements, integrating with other systems, and providing ongoing support and maintenance.

In this position, you will perform functional reviews, technical high level, and detail level design, build and review, solutions from start to finish. Technical knowledge includes SAP C4C (Sales and Services), SAP ISU, SAP SCM and SEW, payment solutions as well as strong experience working in a service-oriented architecture with middleware interfaces.

Major Responsibilities/Essential Functions:

• Provide ongoing support and maintenance for SAP C4C, SAP SCM and SAP ISU solutions, troubleshooting issues, resolving incidents, and implementing enhancements as required

• Analyze Business Requirements: Collaborate with business stakeholders to understand their requirements and translate them into functional and technical specifications for SAP C4C, SAP SCM and SAP ISU solutions

• SAP ISU Configuration: Configure the SAP ISU module according to business needs, including setting up master data, rates, tariffs, billing cycles, and customer service processes

• Custom Development: Develop custom enhancements and functionalities using ABAP programming, including user exits, customer enhancements, and Business Add-Ins

• Integrate SAP ISU with other systems and modules, such as SAP C4C, SAP SCM and SEW or third-party applications, ensuring seamless data flow and process integration

• Conduct unit testing, integration testing, and support user acceptance testing (UAT) to ensure the quality and reliability of developed solutions

• Prepare technical documentation, including functional and technical specifications, configuration guides, and user manuals. Conduct knowledge transfer sessions and provide training to end-users and support teams

• Collaborate with cross-functional teams, including business analysts, project managers, and infrastructure teams, to ensure effective solution delivery. Communicate project status, risks, and issues to stakeholders and management

• Stay updated with the latest SAP developments, technologies, and industry trends while delivering innovative solutions and improving processes

• Work with SAP C4C (Sales and Services), SAP SCM, SAP CRM, Self-Service Accelerator, DQM, Mind touch, and Marketing concepts

• Integrated solutions utilizing SAP (CPI) cloud-based middleware that connects SAP systems with third-party products

• Configure Billing Master Data setup, billing, invoicing, rates, and tariffs

• Work with Billing processes such as Meter to Cash and Budget Billing

• Develop print (billing, invoice, etc) solutions to integrate with SAP ISU

Position Specifications:

• Bachelor’s degree in computer science, Information Technology or a related field

• 5 to 6 years of experience in implementation/Support projects

• Functional knowledge of SAP C4C, SMC, and ISU

• Knowledge of SAP technologies, including IS-u, S/4HANA, SAP Cloud Platform, SAP Integration technologies (BPT) and other relevant integration protocols (API, JSON, SFTP)

• Expertise in ABAP programming, SAP UI technologies and SAP data migration tools

• Strong analytical, problem-solving and decision-making skills, with the ability to navigate complex and ambiguous situations

• Understanding of utilities industry processes, such as metering, billing, customer service, and energy data management

• Knowledge of integration techniques and experience integrating SAP ISU with other systems and modules.

• Excellent problem-solving skills and the ability to analyze complex business requirements and propose appropriate solutions

• Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams and collaborate with stakeholders at various levels

• Understanding of integrated systems (such as SAP CPI, Oracle ERP, Agent Desktop, Billing, Work & Asset Management, and Maximo) desirable

• Certification in relevant SAP modules or technologies is desirable

• The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

This position is hybrid in our Wall, NJ office (3 days onsite, 2 days remote)

New Jersey Resources is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran or other protected status.

Other details

• Job Function Sr. Professional

• Pay Type Salary

• Wall Township, NJ, USA