New Jersey Resources (NJNG Union) Shift Dispatcher in Wall, New Jersey
(NJNG Union) Shift Dispatcher
Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America Req #1507
Monday, November 15, 2021
Energize your future at New Jersey Resources (NJR). We are a Fortune 1000 employer located at the Jersey Shore in Monmouth County, and named a Most Trusted Brand among the country’s natural gas and electric utilities. Join our diversified energy company as we pursue a reliable, sustainable, cleaner energy future. You’ll find a friendly, community-minded work environment, where recognition for your work and opportunities for growth and development are complemented with competitive pay and benefits. That’s NJR Life.
New Jersey Natural Gas (NJNG), a division of New Jersey Resources is seeking a Shift Dispatcher. Qualified candidates can effectively manage multiple tasks simultaneously in a fast-paced, stimulating environment. In addition, qualified candidates have the ability to:
Respond to emergency calls in a professional and immediate manner
Collaborate with team members to achieve results
Communicate in a clear, concise manner:
Critical written communication skills include keyboard skills, spelling and grammar
Critical verbal communication skills include both the ability to relay information accurate and efficiently between various parties and soft skills (the ability to speak effectively with internal employees, customers and emergency services personnel (FD,PD and EMS)
Prioritize tasks and remain calm during stressful situations
Resolve customer issues
Adapt to ever-changing workload demands
Problem solve and make decisions to ensure the safety of our employees and customers
Follow procedures while using creativity to achieve preferred outcomes
Become proficient in operating various computer and communications equipment and systems
Must work a rotating shift schedule. Shifts rotate 8:00 a.m. - 4:00 p.m., 4:00. pm. - 12:00 a.m. and 12:00 a.m. - 8:00am - including weekends and holidays.
Assure prompt and effective handling of emergency response to ensure safety of life and property, including dispatching personnel to priority orders within company priority response guidelines and communicating damage reports
Organize and adjust the daily work flow based on workload demands, limiting overtime and standby while honoring customer commitments. Responsible for assessing and reassessing changing conditions and personnel. Communicates assessments and recommendations/decisions to Supervisor to meet business needs in a timely manner
Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
Work with Field Supervision and Dispatch Supervision to ensure all emergency, compliance and customer commitments are met
Schedule work orders in an accurate and efficient manner
Update/remark customer accounts with pertinent information regarding the customer’s gas service.
Fields in-bound calls from contractors, police and fire personnel regarding emergencies. Determine the scope and necessary action/follow up. Dispatch appropriate personnel to minimize hazards to the customer and general public.
Field in-bound customer calls during off-hours
Maintains radio contact with mobile/field units to monitor response, progress and any needed support. Maintains communication with assigned unit
Follow all company policies & procedures.
Provide administrative support as necessary.
High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Previous dispatch or emergency response experience a plus.
Minimum one to three years related experience and/or training in a dispatch center, radio communications, or call center.
Basic knowledge of Microsoft Office required.
The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.
New Jersey Resources is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.
Job Function Union
Pay Type Hourly
Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America