Iberdrola USA Services III (BGC 61964) Greenfield MA in United States


Business Unit: Gas Field Operations (Service) Job


Under the supervision of qualified personnel, perform or assist with utility compliance work performing gas meter changes, leak surveys, customer gas turn on and offs, performing gas piping for meter relocations as well as responding to gas leaks and other emergencies during business and outside of normal business hours as an “on-call” first responder. Provide support for other departments as needed.


Position interfaces with Berkshire Gas customers while performing gas meter installations, meter changes of various sizes and capacity providing leak surveys and equipment safety checks. Perform “fitting” gas piping work gas service upgrades or relocation of gas regulation and meters from inside to outside of customer owed property as directed. Respond to gas emergencies for gas odor complaints and gas leak response during business and outside of normal business hours as “on-call” first responder. Routinely performs debt collections by interacting with the customer. Operates company owned vehicles and equipment. Provides other services as required and supports other departments as needed.


Education & Experience/Training Required:

High school diploma or equivalent GED. Valid driver’s license with clean driving history Must be able to secure DOT certification Residency within the Greenfield distribution area


Possess strong verbal and written communication skills with the ability to interface with customers at times regarding sensitive confidential information.Effective problem-solving skills with attention to detail and the analytical ability to evaluate complex data and apply

good judgment to take appropriate follow up actions as needed while working without close supervision. Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applications and the ability to learn associated departmental business software. Must possess superior arithmetic skills and ability to use a calculator. Must have good organizational skills and the ability to handle multiple tasks with frequent interruptions and at times make critical decisions regarding the safety of life and property. Must be highly productive and results oriented and willing to work in a team environment. Must possess dexterity for operating hand and power tools required in a safe manner

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply to positions, you may request a reasonable accommodation by contacting our Human Resources department at 833-246-6347 or by emailing us at careers@avangrid.com.

Job Title: Service III

Reports to: Gabe Josephs

Location: Greenfield MA

REFERENCE: 5094122702

Publication date: 30.05.2018