Iberdrola USA Field Technician B, Customer Field Services (UI) in United States
Field Technician “B” – Customer Field Services (2 Openings) Business Unit: Electric System Operations/Customer Field Services Job
Qualifications: (minimum qualifications for assignment to this job) Education: AS degree Experience 0 YearsAS Degree in an Engineering or Technical discipline.
Ability to effectively communicate (written and oral) with all levels of management and non-management employees. Ability to effectively and accurately organize critical information that affects multiple constituencies. Ability to interact professionally with co-workers, management, other Divisions, and organizations outside UI, including customers. Working knowledge of the PC including operation of office automation products (e.g., Microsoft Office, Lotus Notes, work management system, etc.) is required. Demonstrated interpersonal skills and working as a team member.
Purpose: Use administrative and technical knowledge and experience to assist and support management in developing simple to moderate design and work orders for overhead line construction. Perform mathematical calculations to support designs. Update, maintain, and ensure accuracy of computerized and other data. Produce documents containing technical and/or legal terminology. Maintain confidentiality of all written documents and sensitive discussions.
Key Responsibilities: Possess knowledge & skills to Design distribution facilities in economical manner that meets customers' needs & conforms to UI's Distribution Design Criteria, UI's Dist. Standards UI policy and procedures, NESC, NEC, OSHA requirements, municipal codes and ordinances; may still be acquiring specialized level skills.
Duties: Provide technical support to customers, contractors, state, & municipal agencies. Prepare work requests & provide design estimates for internal and external customers, engineers, and government agencies. Applies knowledge/skills to a range of simple to moderate activities within own area and responds to inquiries from others. Solves simple to moderate problems including new or unusual assignments related to their work.
Duties: Work with Project Manager and/or Customer to ensure project requirements are met with a viable fielddesign per UI standards and industry codes. Understands stakeholder needs and identifies solutions to non-standard requests; prioritizes and organizes own work to meet agreed upon deadlines.
Duties: Gather customer requirements & prepare accurate project documents (e.g. work requests, drawings,
material lists, service orders, construction agreements, PLP Agreements, billable orders, easement information, and responsibility memos). Act as customer advocate. Works with regular supervision/guidance. Accountable for individual results and impact on team and/or customer. Prioritizes and organizes own work to meet agreed upon deadlines.
Duties: Represent UI at meetings with state and municipal agents, customers, and Project Managers regarding service issues, project design options, costs and construction schedule. Assess workload and prioritize own schedule to meet deadlines. Contributes to achievement of team goals; promotes teamwork in others.
Duties: Provide support and assistance to others as required. Rubber glove training required to make height measurements into secondary voltages on poles and mid span wires.
Available for 24 hour coverage as required
Employees must accept responsibility for their own safety and health as well as the safety and health of their fellow employees.
Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform
Reports to: Manager, Customer Field Services
Publication date: 14.09.2018