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South Jersey Industries Dispatch Support Agent in United States

Position Summary

Union Bidding Process Completed on 7/22/2021

This is a DOT position, and successful candidate will take a DOT physical and drug test.

Regular Schedule: 11:30 AM to 8:00 PM

  • Under general supervision, performs clerical duties designed to assist the Gas Control Dispatcher in performing his/her duties and assist in the clerical duties of the Production & Transmission Department.

  • Performs specific assigned functions to include assisting the Gas Control Dispatcher with the interoffice communications with the Customer Information Center, divisional operations, etc.

  • Utilizes computerized systems to enter, maintain or retrieve information

  • Prepares reports of a recurring nature using both manual and automated records

  • Periodically substitutes for the Gas Control Dispatcher while he/she is on break, in training, drug testing etc., or for a shop steward while he/she is attending a grievance meeting, for a period of up to three (3) hours in a given work day.


  • High School Diploma or GED required

  • Good oral and written communication skills are required

  • Proficient in Microsoft Suite (specifically Word, Excel, Outlook)

  • Knowledge of CC&B, Maximo & ORS preferred

  • Experience handling safety sensitive calls

  • Ability to multitask and uphold accuracy

Essential Functions:

  • Answer gas leak line and create gas leak orders Facilitate emergency appointments

  • Contact customers to provide appointment updates and/or reschedule missed appointments

  • Assist divisional supervisors with scheduling and rescheduling of jobs

  • Calling and creating reports to state agencies when applicable

  • Daily recording and filing of the manual emergency leak logs

  • Scanning and emailing of all manual divisional forms to divisional supervisors and management

  • Entering of monthly divisional staffing schedules in ORS

  • Enter daily standby personnel for all divisions in ORS system

  • Keeping a daily tally of staffing levels per divisions

  • Send out daily safety messages to field tech staff and street staff

  • Utilizes CC&B system and pull to do’s file for 270 orders and create them if necessary

  • Call and schedule 270 orders with customers.(Ready for gas on jobs)

  • Call 8-1-1 for mark outs

  • Assist dispatch supervisor with Board of Public Utility reports when necessary

  • Notify Utiliquest when applicable

  • Create a daily divisional utility fitters assigned stand by list

  • Complete and create daily utility rosters log for the dispatchers

  • Creates work orders to recheck the status and /or make repairs of an A and B leaks Emailing of quarterly leak reports

  • Assist dispatchers when necessary. Participate in QA program

  • Performs other related departmental duties as required


Explore the Possibilities

If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.

  • We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money

  • We provide an opportunity to build a successful and rewarding career in a variety of functional business areas

  • We foster individual talents and abilities while promoting the value of teamwork

  • Our culture prepares you for a lifetime of learning and professional development

    Equal Opportunity/Affirmative Action Employer

SJI (NYSE: SJI), an energy services holding company based in Folsom, NJ, delivers energy services to its customers through three primary subsidiaries. SJI Utilities, SJI's regulated natural gas utility business, delivers safe, reliable, affordable natural gas to approximately 690,000 South Jersey Gas, Elizabethtown Gas and Elkton Gas customers in New Jersey and Maryland. SJI's non-utility businesses within South Jersey Energy Solutions promote efficiency, clean technology and renewable energy by providing customized wholesale commodity marketing and fuel management services; and developing, owning and operating on-site energy production facilities. SJI Midstream houses the company's interest in the PennEast Pipeline Project . For more information about SJI and its subsidiaries , click here. (