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South Jersey Industries Customer Advocate in United States

Position Summary

The Customer Advocate will serve as the principal communication conduit and post-sale support for the Account Executive and the home owner/business owner/builder. The Customer Advocate owns the sales support relationship and assists in the management of gas service installation by focusing on the coordination of internal systems and company personnel. It is the responsibility of Customer Advocate to guarantee that the customer expectations are clearly represented and met and to communicate proactively with customers to update them on their project’s status.

Education:

Associate degree from an accredited college or university in business, marketing or related field, Bachelor’s degree preferred

If no degree, Relevant Experience Required:

  • 2 years’ experience in in customer service or project management with a focus on affecting change and helpful customer interaction.

  • 2 years’ Working knowledge of Work Management and Asset Tracking tools. Customer Information System (CIS), Customer Relationship Management (CRM) technologies (Salesforce preferred), Customer Care and Billing (CC&B), and Maximo preferred.

    Qualifications/Skills :

  • Experience in process coordination or workflow management

  • Proven success in building business relationships

  • Excellent interpersonal and communication skills

  • Proactive problem solver skilled at issue resolution

  • Very well organized and detail oriented

  • Extremely adept at follow through

  • A strong customer orientation

  • Ability to handle multiple tasks in a short period of time and work in a fast-paced environment

  • Independent, disciplined, self-motivated and results driven

    Other:

  • Excellent computer skills; must be proficient in MS Office (Word, Excel, Power Point, Outlook)

  • Valid driver's license and access to reliable transportation

    Essential Functions:

  • Manage customer onboarding in a direction that helps achieve departments goals.

  • Provides the primary interface between the sales personnel and operations along with other departments within the company that assist in delivering gas service to customers both existing and new.

  • Participate in and establish trade show events that will maximize exposure and sales for the company

  • Ability to travel to various Company locations as needed.

  • Performs other duties as assigned.Â

    Physical Requirements:

  • Keyboarding – up to 80% of time

Qualifications

Explore the Possibilities

If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.

  • We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money

  • We provide an opportunity to build a successful and rewarding career in a variety of functional business areas

  • We foster individual talents and abilities while promoting the value of teamwork

  • Our culture prepares you for a lifetime of learning and professional development

    Equal Opportunity/Affirmative Action Employer

SJI (NYSE: SJI), an energy services holding company based in Folsom, NJ, delivers energy services to its customers through three primary subsidiaries. SJI Utilities, SJI's regulated natural gas utility business, delivers safe, reliable, affordable natural gas to approximately 690,000 South Jersey Gas, Elizabethtown Gas and Elkton Gas customers in New Jersey and Maryland. SJI's non-utility businesses within South Jersey Energy Solutions promote efficiency, clean technology and renewable energy by providing customized wholesale commodity marketing and fuel management services; and developing, owning and operating on-site energy production facilities. SJI Midstream houses the company's interest in the PennEast Pipeline Project . For more information about SJI and its subsidiaries , click here. (http://www.sjindustries.com/)

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