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Arizona Public Service Corrective Action Program (CAP) Consultant in United States


As part of the APS team, you are important to the success and future of our organization. You can be a part of a unique industry and work with us to provide reliable service, our community can count on us for safe, clean and reliable energy. APS, Arizona’s largest and longest-serving electric company, has announced a goal to deliver 100 percent clean, carbon-free electricity to customers by 2050. This is the boldest clean-energy goal of any Arizona electric company, and one of the most ambitious nationwide.

At APS, we believe in creating a workplace where belonging matters. Inclusion at APS, is embracing the perspectivethat each employee brings to work every day across our enterprise.

CAP Consultant is responsible for supporting the effective integration of the Corrective Action Program (CAP) to APS Operations and Corporate Resource departments (excludes Palo Verde Nuclear Generating Station).

What your day would be like:

You are responsible for:

  • Provides expert consultation to business units by conducting assessments, identifying gaps and providing customized direction and guidance to management.
  • Provides expert consultation to business units by helping them to conduct assessments, identify gaps and providing customized direction and guidance to management.
  • Provide management support in developing, implementing and evaluating programs, procedures and processes.
  • Conduct trend analysis, supports businesses through audits and investigations.
  • Analyze data and make appropriate recommendations to prevent new or recurring events/accidents.
  • Develop and/or conduct employee training.
  • May act as project lead on medium to large projects.
  • Will serve as the expert and will aid in onboarding new employees. May support software and the creation of new services/tools.
  • Will make recommendations to help move the program forward.

The kinds of people we want to talk to:

  • Will be dependable, able to effectively/efficiently communicate, partner and interact with all levels of management, frontline and peers.
  • Comfortable respectfully challenging when needed.
  • Able to stand up in front of crowds. Is adaptable and comfortable functioning in the gray.
  • Must be team oriented with a willingness to shift and adjust, always respectful, honest and trust worthy.
  • Must be analytical and a problem solver.
  • Learns quickly, understands systems, has knowledge of the CAP program.

Minimum Requirements

  • BA/BS degree in Engineering, Science Business and five (5) years of applicable Corrective Action Program experience or experience in a related field where comparable skills and knowledge are obtained
  • OR a 2-year technical degree and seven (7) years of applicable CAP or related experience
  • OR high school/GED and nine (9) years of applicable CAP or related experience.
  • Prefer deep knowledge and proven track record of CAP as well as a passion and sense of urgency for continuous improvement.
  • Interpersonal and human relation skills are critical to this success.
  • The incumbent must be a motivational force who is able to negotiate change when needed with all levels of leadership, develop and enhance existing relationships and get work done through others in order to affect positive change and generate improvements that can be sustained.
  • Exceptional organizational and time management skills; possess outstanding project management skills and knowledge; superior oral and written communication ability; effective listening and influencing skills (with an emphasis on influencing without authority); and the ability to demonstrate flexibility and agility.
Export Compliance/EEO

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, "U.S. Export Control Laws"). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (“Pinnacle West”) provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job ID: 20200694

Location: Phoenix

Full/Part Time: Full-Time

Regular/Temporary: Regular