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DTE Energy 2022 Remote Work Opportunities for Customer Resolution Specialist I in United States

2022 Remote Work Opportunities for Customer Resolution Specialist I

Location:

US

Company: DTE Eng Corp Svcs LLC

Job ID: 7956

DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.

But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.

Testing Required: PSI Select Assessment for Customer Service and DTE Customer Interactive Simulation

Job Summary

As an entry-level professional in Customer Care, the primary accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.

Key Accountabilities

  • Initiate and respond to customer inquiries related to various products and services.

  • Gather and analyze current and historical data from customer records to respond to service requests and inquiries.

  • Follow-up with key contacts within Customer Care and other departments to ensure timely resolution of complaints, inquiries, and requests.

  • Conduct customer business within Michigan Public Service Commission rules and establishedguidelines.

  • Process customer payments per established guidelines.

  • Communicate with customers effectively and accurately.

Qualifications

This position can be satisfied through one of the following three options:

  1. High school diploma, or equivalent, with two years of experience in a customer contact professional environment

  2. Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment

  3. Associate degree, or above, with one year of experience in a customer contact professional environment.

Additional requirements:

  • Must obtain an evaluation of "recommended" on the clerical and human relations portions of thecustomer representative tests.

  • Must have intermediate oral and written communication skills, including an excellent speaking voiceand solid use of proper business grammar.

  • Must demonstrate a working proficiency in relevant computer applications within multiple corporateapplications and data management tools and systems.

  • Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physicalexamination.

  • Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.

  • Maintain internet access at a home location with at least 20 Mbps.

*Bid Restriction of 24-months*

At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.

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