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Avangrid Supervisor - Dispatch & ECC in Vestal, New York

Supervisor - Dispatch & ECC



Vestal, NY, US



Iberdrola is a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities in terms of market capitalisation. The group supplies energy to almost 100 million people in dozens of countries including Spain, the United Kingdom (ScottishPower), the United States (AVANGRID), Brazil (Neoenergia), Mexico, Germany, Portugal, Italy and France, with a workforce of more than 35,000 people.

Iberdrola is leading the transition towards a sustainable energy model through its investments in renewable energy, smart grids, large-scale energy storage and digital transformation, to offer its customers the most advanced products and services. Thanks to its commitment to clean energy, Iberdrola is one of the companies with the lowest emissions and an international benchmark for its contribution to sustainability and the fight against climate change.

Sign-on bonus available!

$5,000.00 to $10,000.00 sign-on bonus available to qualified external applicant hired.


Directs and supervises employees responsible for operating and/or providing technical support for the operations of the Company's electric and/or customer service activities which may include the dispatch of field operations crews in response to customer trouble and emergency calls.


•Provide technical guidance and expertise to employees engaged in the operation of the electric system. Develop and oversee general operating practices that promote the safe, reliable operation of the electric and/or gas systems, while providing high quality customer service to electric & gas customers.

•Direct, plan, schedule, review and appraise the work of subordinates; schedule shifts; and interview employees. Maintain qualification to fill in for operators as required in an emergency.

•Provide direction and assistance to operations staff during electric system emergencies. Prepare reports on system disturbances for management and regulatory agencies.

•Determines operational practices, procedures and methods and resolve problems as required. Confer with management on major system changes, maintenance projects or projects involving material changes to the electric systems to maintain a secure system and provide reliable service.

•May Represent Company on interdepartmental and regulatory committees and perform other duties as required.

Skills and Requirements

•Bachelor’s degree with a minimum of 4 years relevant experience preferred

•Associates Degree with a minimum of 7 years relevant experience required

•High School Diploma with 15 years direct related experience in the utility industry

•Knowledge of the characteristics and operation of both gas and electric systems

•Knowledge of customer service procedures is desirable

•NERC Certification as appropriate


•Results oriented and proactive

•Strong analytical, leadership, interpersonal and communication skills

•Able to make operational decisions under pressure

•Able to take on special projects

•Demonstrated administrative and decision-making abilities



  • Develop Self & Others

  • Empower to grow

  • Collaborate and Share

  • Be a role model

  • Focus to achieve results

  • Be agile

  • Technical Skills

    Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link (

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or