ConEdison Solutions Helpdesk Engineer in Valhalla, New York

The Con Edison Clean Energy Businesses (“CEB”) are wholly owned subsidiaries of Consolidated Edison, Inc. (“CEI”). The CEBs develop, own and operate renewable energy projects and provide energy services to wholesale, commercial and government customers throughout the United States.

Provides primary technical support for the Clean Energy Businesses (CEBs) Helpdesk, including the design, development and implementation of processes, systems technology to support and improve the technology support function. Provides the management of Helpdesk trouble tickets including both addressing them and assigning them to the appropriate personnel to provide the primary day-to-day end-user support, and troubleshooting for desktops/laptops and networks for Con Edison CEB users across multiple company locations. Create and distribute executive Helpdesk reports. The Helpdesk personnel also configure and deploy desktop/laptops for users within the CEBs.

  • Serves as a proactive liaison and support engineer to supervise level one support resolution and assign trouble tickets as required to level 1 and 2 personnel. Create service desk reports for executives.

  • Directs and Configures new desktop and laptop and as required for CEB users.

  • Work with the Helpdesk team to both dispatch work and provide direct primary end-user support for CEB Technology systems with the highest quality service.

  • Installs software on desktops and laptops.

  • Tests and debugs moderately complex operating system and end-user application issues.

  • Maintain knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs.

  • Directs the support for security patching for all PCs.

  • Contribute to the overall operation of the CEB network through special projects involving additional technologies such as servers, networking, Storage Area Network systems and thee Virtual Server environments.

Education:

  • Typically requires a BS or BA degree in Computer Science or Information Management, or equivalent experience.

Skills:

  • Complex problem solving skills

  • Excellent understanding of desktop management tools

  • On-going knowledge of mainstream computer technologies and emerging technologies

  • Good people skills to facilitate dealing with PC users at all levels of the corporation

  • Experience in supervising personnel, managing workflow and promoting teamwork

  • Knowledge of helpdesk management systems (Manage Engine ServiceDesk preferable)

  • Good working knowledge Windows operating systems including Windows 7 and Windows 10

  • Microsoft Office 365 experience a plus.

  • Knowledge of the use of Internet support technologies

  • Excellent Customer Focus

  • Good oral and written communication skills

Experience:

  • 2-4 years’ experience required

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Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

You must be eligible to work in the US independent of company sponsorship.

Requisition ID: 2018-1895

External Company Name: Competitive Shared Services, Inc.

External Company URL: www.conedsolutions.com