Southern Company End User Analyst II in Valdosta, Georgia

End User Analyst II

Description

JOB SUMMARY

This position is located at 208 Miller Street in Valdosta, Ga. The End User Analyst provides proactive technical expertise to facilitate the effective use of Technology products and services by its customers.

JOB REQUIREMENTS

  • Bachelor’s degree in Computer Science, Business, Engineering or related field is strongly preferred.

  • In-depth technical knowledge of the Microsoft Office Suite. (i.e., Outlook, Word, Excel, PowerPoint, Access including VBA).

  • Ability to program in VB, C or .Net is a plus.

  • Ability to manage projects using proven concepts to apply technology to business problems.

  • Excellent analytical skills.

  • Ability to learn internal customers’ business and local technical environment.

  • Basic understanding of information technologies, their interaction in systems and their application to business problems.

  • Working knowledge of electric utility industry is a plus.

  • Ability to lift 50 lbs.

JOB RESPONSIBILITIES

  • Provide solutions that leverage technology to meet our customer’s business needs.

  • Provide consulting which includes, but is not limited to, assisting customers with standard products and implementing local solutions.

  • Provide project management, coordination and/or technical support during project implementation.

  • Provide specialized dedicated technical support as requested by customers.

  • Partner with Business Analysts, Data & Voice Engineers/Support personnel and other Technology business units.

  • Assist with resolving billing issues and PC inventory issues.

  • Educate customers on how to use standard products more effectively.

  • Identify training opportunities.

  • Provide PC lifecycle maintenance, including hardware repair

BEHAVIORIAL ATTRIBUTES

  • Understands and promotes Technology strategies.

  • Ability to build relationships and partner with customers.

  • Self-directed, self-motivated.

  • Exhibits our “Core Values” of safety, unquestionable trust, superior performance, and total commitment in all business dealings.

  • Excellent organizational skills and strong customer service orientation.

  • Excellent oral and written communication capabilities.

  • Seek opportunities to learn and transfer knowledge to others.

  • Ability to manage multiple tasks.

  • Follow safe work practices.

#LI

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-South Georgia-Valdosta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 50 % of the Time

Work Location(s):

SCS IT Valdosta - 208 Miller Street (208VALDOSTA)

208 Miller Street

Valdosta, 31601

Req ID: SCS2007611