South Jersey Industries Dispatcher II in Union, New Jersey
The purpose of this position is to effectively manage emergencies. This role is directly responsible for managing the day to day workload for field employees and managing the priority response phone calls from internal and external customers.In addition, this role is responsible for customer appointments through proper monitoring and follow-up care, while ensuring customer safety and adhering to commitments and company standards.
Ability to identify, assess, prioritize and effectively dispatch emergency work in a timely and accurate manner
Ability to work in a safety sensitive environment and often make decisions to ensure the safety of our customers
Effectively manage daily workload by review and reallocation of work to ensure timely a response to all required work; normally responsible for approximately 50+ employee/day
Ability to make sound and timely business decisions while managing adversity in a fast-paced environment
Effectively manage customer appointments through proper monitoring and follow-up to ensure customer commitments are met
Ability to function as a supportive member of a team on a consistent basis
Receive and process priority response phone calls from internal and external customers.
Knowledge of work management and phone systems.
High School Diploma or GED
1+ years of related experience.
MS Office proficiency
Must be able to multi-task
Must demonstrate the ability to remain flexible at all times
Ability to make timely and accurate decisions
Ability to work as part of a team
Ability to work effectively with internal and external customers
Must seek out solutions
Must be able and willing to work night shift.
Ability to handle basic issues and problems under direct supervision.
Possesses beginning working knowledge of dispatch and emergency response.
BA/BS business related degree
Experience will be accepted in lieu of degree: 2 more years in addition to the required years of work experience.
Knowledge of the properties of natural gas or other utilities.
Bi-lingual (Spanish/ English)
Ability to sit for long periods of time
High intensity work environment at times
PLEASE NOTE: This posting is not to fill an immediate need, but rather to build a pipeline of qualified candidates for future opportunities.
Explore the Possibilities
If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.
We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
We foster individual talents and abilities while promoting the value of teamwork
Our culture prepares you for a lifetime of learning and professional development
Equal Opportunity/Affirmative Action Employer
SJI (NYSE: SJI), an energy services holding company based in Folsom, NJ, delivers energy services to its customers through three primary subsidiaries. SJI Utilities, SJI's regulated natural gas utility business, delivers safe, reliable, affordable natural gas to approximately 690,000 South Jersey Gas, Elizabethtown Gas and Elkton Gas customers in New Jersey and Maryland. SJI's non-utility businesses within South Jersey Energy Solutions promote efficiency, clean technology and renewable energy by providing customized wholesale commodity marketing and fuel management services; and developing, owning and operating on-site energy production facilities. SJI Midstream houses the company's interest in the PennEast Pipeline Project . For more information about SJI and its subsidiaries , click here. (http://www.sjindustries.com/)