Student Intern, IS Client Support

Company Tucson Electric Power

Location Tucson, AZ

Requisition ID 5643

About Us

UNS Energy Corporation (http://www.uns.com) , headquartered in Tucson, Arizona, is a subsidiary ofFortis Inc. (https://www.fortisinc.com) , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice

Our culture is rooted inshared core values (https://www.tep.com/careers/#values) that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story.

We create opportunities for employees to thrive through:

• Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.

• Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.

• Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Hear from some of our employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) .

Job Description - Student Intern, IS Client Support

We are currently seeking a talented individual for the position of Client Support Student Intern in the Information Services Department. We are looking for an energetic addition to our team to assist the Help Desk and Desktop Support functions.

The Client Support team is comprised of two roles; Help Desk and Desktop Support. There are five Help Desk and four Desktop Support technicians on the team. The team is responsible for Service Desk and Service Incident Management as they provide first level support of hardware, computing devices and enterprise and retail applications used by UNS employees and contractors. The team supports over 3,800 computers and laptops, about 370 printers and multi-function devices, over 1,100 smart phones, and over 100 flip phones.

We take pride in being the “Face of IT” as we often have direct interaction with our clients and strive to provide excellence in our service delivery. We are responsible for the Service Desk and Incident Management processes.

Position Overview

The intern will assist at the Service Bar in addition to taking calls and working tickets from TEP and UniSource Energy employees across the state. The technician will create and document tickets and create knowledge articles for issues related to hardware, software, and mobile devices and escalate tickets to other teams as needed.

Position-Related Responsibilities

• Field incoming help requests from end users via the Service Bar, telephone, voicemails, and e-mail in a courteous manner.

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

• Build rapport and elicit problem details from help desk customers.

• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

• Verify hardware assets are assigned to clients.

• Asset cleanup within ServiceNow.

• Assist with inventory, confirming assets assigned to clients.

• Assist with software installation requests.

Knowledge, Skills & Abilities

• Effective written and oral communication skills are required plus a willingness to learn in a rapidly changing environment.

• Strong critical thinking skills

• Strong analytical skills, including a basic understanding of statistical concepts, coding, etc.

• Ability to understand, synthesize, and summarize complex, inter-related topics

• Good interpersonal and communication skills (written and verbal)

• Ability to work independently as well as in a team environment

• Ability to protect highly sensitive and confidential information

Qualifications

• Pursuing a degree in Information Technology, Management Information Systems, Computer Science or related discipline with an expected graduation date of 2025 or later.

• Have a high level of interpersonal skills and the ability to protect highly sensitive and confidential information; Must be able to meet regular deadlines

• Demonstrate effective verbal and written communication skills

• Possess functional knowledge of Microsoft Office products

Requirements

• Must be able to work a minimum of 20 hours per week during regular business hours; and up to 40 hours a week during the summer and school breaks

• Student Interns must be enrolled in a specified degree program and maintain the required hours for full-time student status, good academic standing at their college or university, as defined by the college or university and the GPA required for graduation by their college or university. Failure to maintain full-time status, good academic standing and/or the requisite GPA will result in student being deemed ineligible for participation in the program.

• Student Interns are employed on a temporary basis and are generally not eligible for some benefits; including holiday pay.

• Scheduling of work hours and assignments should be made taking into consideration that Student Interns are students first and employees second.

Pay Rate: $17.00 + Dependent on qualifications.

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

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