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Entergy Customer Service Manager I in The Woodlands, Texas

Customer Service Manager I

Date: Jun 9, 2021

Legal Entity: Entergy Texas, Inc.-GTX

Description:

*This position may be filled in The Woodlands, Conroe, or Beaumont, TX*

*This posting is scheduled to close on June 18, 2021.*

Job Summary Purpose

Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting, recognizing opportunities and creating winning solutions to both customer and company.

Job Duties and Responsibilities

  • Responsible for developing and implementing account plans for Entergy's managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts, including rate analysis.

  • Resolve managed portfolio of customer issues/concerns relative to sales and service reliability

  • Negotiate and coordinate service and contract activities associated with new and expanding critical commercial & small industrial customers

  • Coordinate managed account customer service activities associated with Billing, Engineering, Construction, Power Quality, and interact with the Entergy Business Center.

  • Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in large metropolitan municipal markets in the region.

  • Manage Municipal franchises within the region including community development, local area economic dev. & strategic marketing plans.

  • Resolve escalated customer issues from regulators, executive complaints, phone center, media, etc. working with Customer Service Support group.

  • Responsible for media response, communications and other public facing communications within the region.

  • Support local media relations (Operating Company Communications Manager responsible for maintaining relationships with key media reps). Interact with Business & Economic Development group on municipal & co-op investment opportunities.

Minimum education and experience required of the position

Bachelor’s degree in related field and minimum 5+ years’ experience in customer service, strong technical experience in engineering, distribution or operations OR in lieu of degree minimum 6+ years’ experience in customer service, strong technical experience in engineering, distribution or operations is required.

Minimum Knowledge Skills and Abilities

  • Excellent communication and presentation skills, with media & public speaking experience; Self-starter, change agent with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong technical understanding of operations, service requirements, regulatory regulations, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

#LI-DNP

Primary Location: Texas-The Woodlands

Job Function :Professional

FLSA Status :Professional

Relocation Option: Level II

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 102725

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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