IT Service Management Analyst intern

Salary

$16.28 - $19.78 Hourly

Location

Tacoma, WA

Job Type

Classified

Job Number

S0020-24N

Department

Power

Division

Power - Utility Technology Services

Opening Date

04/19/2024

Closing Date

5/2/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

Position Description

Tacoma Power is hiring for a IT Service Management (ITSM) Analyst Intern (Classification: Skilled Occupational Intern (https://www.governmentjobs.com/careers/tacoma/classspecs/1527367?keywords=skilled%20occupational&pagetype=classSpecifications) )!

The ITSM intern will assist the Tacoma Power Utility Technology Services, IT Service Management team with process workflow in the Information Technology Infrastructure Library (ITIL) framework.

This internship opportunity is for a college student to apply their current studies, receive hands-on experience, and work side-by-side with experienced information technology professionals at Tacoma Power including Johnny Rivera. (Connect with us on LinkedIn!)

The intern will have an opportunity to develop team charters, meet with people across Power UTS to help facilitate process workflow development, and learn process development techniques and assist with documentation development and revising existing ITIL processes including:

• Assist with gathering data for the service portfolio/catalog

• Assist with tracking Root Cause Analysis documentation

• Assist with Service Management Office SharePoint site

• Assist with Customer Experience (CX) strategy development

• Learn SIPOC methodology

• Learn how to work with representatives from a broad range of functional areas (Network & Communications, Transmission & Distribution, Power Management, Customer Service, etc.) on process workflows.

This opportunity is open to students and recent graduates of information technology, management information systems or other related field.

Hours and Terms:

The approved hours for this position are up to 40 hours per week. The intern selected for this position must be available no less than 20 hours a week, preferably available 40 hours a week.

Qualifications

Minimum Education*

High School Diploma or GED

*Equivalency: 1 year of experience = 1 year of education

Minimum Experience*

1 year of post-high school training

Licensing, Certifications and Other Requirements

None

Knowledge & Skills

Desired Skills / Knowledge

• Experience or understanding of ITIL foundations

• Ability to use Visio, and Word.

• Excellent written and verbal skills

• Listening skills

• Strong organization and planning ability

• Enthusiasm for information technology, project workflow and business process development

• Self-starter and quick learner

• Team mentality

• Comfortable researching independently and asking questions

• Teachable, curious, and eager to learn

Selection Process & Supplemental Information

This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!

City of Tacoma Commitment to Diversity and Inclusion

Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Power

Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 170,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Apply

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:

We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

Are you a high school graduate or do you have the equivalent such as a GED?

• Yes

• No

  02

  Do you have 1 year of post-high school training, or educational equivalent?

• Yes

• No

  03

  Are you enrolled in vocational school, community college, four-year college or university, graduate student or a recent graduate?

• Yes

• No

  04

  Where are you enrolled? Or where have you recently graduated from?

  05

  Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.

• Yes

• No

  06

  How does this internship align with your career goals?

  07

  What interests you about this internship?

  08

  Describe your experience with IT service management methodologies.

  09

  The approved hours for this position are up to 40 hours per week. If you were selected for this position, would you be available for 20 – 40 hours a week?

• Yes

• No

  10

  One of the City's Principles that guides us is Equity. Describe what equity means to you and describe an experience you have working with diverse groups of people.

  11

  Please tell us how you learned about this job opening.

• Job Interest Card notification

• Internet search

• Professional organization

• Community organization

• Military organization

• Union job posting

• City of Tacoma employee

• Online job board posting

• Word of mouth

• Linkedin

• Indeed

• Facebook

• Instagram

• Government Jobs

• NWPPA

• Other

• SEED

  12

  Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

  Required Question

Agency

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

Apply

Please verify your email address Verify Email