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City of Tacoma WA Information Technology Analyst, Senior in Tacoma, Washington

Position Description

The City of Tacoma, Information Technology Department is accepting applications for an IT Analyst, Senior to join the Network Transport Team.

Under the supervision of the IT Supervisor and operational direction from the Team Lead, general responsibilities include:

  • Network connectivity to various City of Tacoma sites, buildings, and facilities
  • Interagency connections to state, county, and other local government entities
  • QoS for IP telephony and video transport on corporate network infrastructure
  • Internet service
  • Network provisioning and security, including firewalls, intrusion prevention and monitoring systems
  • Corporate network access through mobile virtual private networks
  • Corporate and guest wireless network connectivity services
  • Technical consulting services for back-end infrastructure design

This position will generally work Monday through Friday from 8:00 AM - 5:00 PM (PST). The person in this position will be expected to participate in rotating 24-hour standby duty with the requirement to physically stay within the local geographical area and to maintain a constant state of readiness to respond to after-hours emergencies and/or network related outages.

WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits:

  • Outstanding working conditions and an exceptional quality-of-life environment.
  • Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
  • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
  • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
  • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
  • Personal time off.
  • Paid holidays.
  • A great pension plan. Qualifications

Equivalent combination to: Bachelor degree in computer science or related field and four or more years directly related information technology work experience.


  • Must pass and maintain Criminal Justice Information Services Division (CJIS) background check.
  • Must pass a driver's records check and have a valid Washington State Driver's license.


  • Cisco Certified Network Associate (CCNA) certification with knowledge and skills related to network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability. Knowledge & Skills

  • Effective written and oral communication.

  • Act ethically and honestly, build trust by demonstrating consistency, manage self and work processes, and accept personal responsibility for the quality and timeliness of work. Meet standards, deadlines, and work schedules making the best use of available time and resources.
  • Set an example to providing excellent customer service putting the customer first, and making customer service a priority.
  • Can be relied upon to achieve excellent results with little need for oversight.
  • Adapt easily to changing business needs, conditions and work responsibilities. Adapt approach, goals and methods to achieve successful solutions and results in dynamic situations.
  • Effective diagnosis and problem-solving skills through the use of data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions to make recommendations.
  • Work well under pressure to respond to unplanned service disruptions and/or emergencies.
  • Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation.
  • Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
  • Technical proficiency in data network infrastructure planning and design, working knowledge of best practices and industry standard networking protocols, routing and switching principles, OSI layers, VLANS, firewalls, and network security concepts; isolating and/or troubleshooting service degradations and/or failures relating to data networks and related systems, hardware, software and peripherals; supporting and building secure networks using Cisco routing, switching, and security technologies. Selection Process & Supplemental Information

Interested individuals should apply online and attach a detailed resume and cover letter detailing your roles and responsibilities as it relates to the position.

Applications received without the required resume and cover letter will not progress in the selection process.

NOTE: Thursday, October 16, 2019 will be the first review of applications received for consideration for this recruitment by a panel of Subject Matter Experts.

Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration.

Appointment is subject to passing a background check.

The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube* Video!*

City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Salary: $69,118.40 - $107,244.80 Annually

Location: Tacoma, WA

Job Type: Classified

Department: Information Technology

Job Number: 0151-19B

Division: Information Technology

Closing: 10/30/2019 5:00 PM Pacific

Agency: City of Tacoma

Address: Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone: 253-591-5400