Information Technology Analyst, Senior Technical (CSP)

Salary

$90,979.20 - $141,190.40 Annually

Location

Tacoma, WA

Job Type

Classified

Remote Employment

Flexible/Hybrid

Job Number

0152-24A

Department

Information Technology

Division

Information Technology

Opening Date

05/21/2024

Closing Date

6/7/2024 4:00 PM Pacific

• Description

• Benefits

• Questions

Position Description

The City of Tacoma invites you to join our team as an IT Analyst, Senior Technical.

Please note we are hiring for four separate positions:

(3) Senior Systems Administrators

(1) Senior Network Administrator

Positions Descriptions:

The City of Tacoma's Information Technology Department is establishing an eligibility list to fill multiple full-time senior technical analyst positions, including senior network administrators and a senior systems administrator.

Positions 1-3: Systems Administrator

Duties may include:

• Administration and support a multi-domain Windows enterprise environment

• Maintaining, sizing, installing, configuring, patching, tuning, securing, and monitoring various servers and infrastructure components

• Configuration Manager Administration

• Identity and Access Administration

• Group Policy Administration

• VMWare Administration

• Exchange and M365 Administration

• Expert knowledge of system security systems, backup, disaster recovery and related processes

• Use automation skills and tools

• Azure and Entra Administration

• AWS Cloud Infrastructure experience

• Enterprise Storage experience

The server infrastructure contains both Unix/Linux and Microsoft Windows servers within virtualized environments. There is an on premise, as well as cloud-base presence. The candidate is joining a well-established team that is willing to mentor and train. Candidates should have strong technical and analytical skills, excellent technical writing skills, good communication skills, and the ability to work both independently and as a member of a team.

Position 4: Network Administrator

Duties may include:

• Network connectivity to various City of Tacoma sites, buildings, and facilities

• Interagency connections to state, county, and other local government entities

• QoS for IP telephony and video transport on corporate network infrastructure

• Internet service

• Network provisioning and security, including firewalls, intrusion prevention, and monitoring systems

• Corporate network access through mobile virtual private networks

• Corporate and guest wireless network connectivity services

• Technical consulting services for back-end infrastructure design, support, and maintenance

• Timely response to service requests, tickets, and customer requests pertaining to network support, expansion, and improvements

• Ability to work well with network stakeholders and invested partners

• An understanding of the City of Tacoma’s network infrastructure, wireless communications, remote access, cloud infrastructure, and security implementations

• Technical proficiencies in data network infrastructure planning and design, working knowledge of best practices, industry standard networking protocols, routing and switching principles, OSI layers, VLANs, firewalls, and network security concepts

• Isolating and/or troubleshooting service degradations and/or failures relating to data networks and related systems, hardware, software and peripherals

• Supporting and building secure networks using Cisco routing, switching, and security technologies

Physical Requirements and Working Conditions

• Hybrid telework and in-person working environment

• Availability to respond 24 hours a day, 7 days a week, as part of a stand-by rotation

• Long periods of sitting while working on equipment

• May involve lifting, pushing, or pulling equipment weighing up to 50 pounds

The Principles that Guide Us:

Tacoma, the City of Destiny, has a workforce of dedicated, talented employees with unique skills and perspectives. We embrace innovation and strive for excellence and community engagement. The Principles that Guide Us speak to the values that we embody as City of Tacoma employees and represent the core of our work in public service.

• Integrity: We conduct our personal, work group, and organizational actions in an ethical and honest manner, and we serve as responsible stewards of the public resources entrusted to us.

• Service: We treat everyone with courtesy and empathy. We provide customer-focused municipal services that produce high value and results.

• Excellence: We achieve the highest performance possible. We use collaborative and inclusive approaches to organizational and community issues. We are accountable for individually and collectively meeting high standards.

• Equity: We understand and reflect the community we serve. We ensure every community member has services and opportunities that will enable people to satisfy their essential needs and advance their wellbeing.

City of Tacoma Recruitment

One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Qualifications

Equivalent combination to:

Bachelor's degree in computer science or related field AND five or more years directly related information technology work experience.

Years of experience may substitute for education on a year for year basis.

Licenses, certificates, and other requirements

• Some positions may require a valid Washington Sate Driver’s License at the time of appointment with maintenance thereafter.

• Some positions may require incumbents to successfully pass and maintain the North American Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP).

• Some positions may require incumbents to successfully pass a Criminal Justice Information Services (CJIS) background check.

Knowledge & Skills

All Candidates:

• Serve as a project technical resource

• Candidates should have strong technical and analytical skills, as well as, good communication skills, and the ability to work both independently and as a member of a team

• Expert knowledge in detecting, diagnosing and correcting the source of errors in logs

• Skill in applying advanced technical knowledge to evaluate and resolve complex tasks such as planning and directing projects, conducting capacity planning, coordinating or facilitating the installation of complex systems, hardware, software, application interfaces or applications

• Understands and applies principles and practices of leadership, motivation and teambuilding

• Skills in following directions under broad guidelines, and independently explore, and evaluate technical solutions to complex problems

• Skills in communicating and representing enterprise-wide computing standards for both technical and non-technical staff

• Skill in understanding, following and giving oral and written directions effectively

• Work confidentially and with discretion

• Develop and implement quality assurance testing and performance monitoring, using quality assurance techniques and best practices

• Skill at estimating the level of effort and resources for technical projects, and coordinating technical projects, meeting project schedules and established timelines

• Maintain technical fluency

• Skill in maintaining appropriate technical documentation

• Skills in modeling effective group process behavior, such as listening, discussing, encouraging, and using tact, patience and courtesy

• Expert skill in handling multiple competing priorities

Selection Process & Supplemental Information

City of Tacoma Commitment to Diversity and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

Our City:

With a population over 200,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, our schools are exceptional, and our housing is affordable.

When you work for the City of Tacoma, you'll enjoy a healthy work/life balance with continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny. http://www.cityoftacoma.org/

The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Interested individuals must apply online and meet the minimum qualifications to progress in the examination process, and attach a current resume and cover letter detailing your qualifications for the position.

Applicants who are separated or retired and are eligible for veterans scoring criteria (Veterans Preference) must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points.

Applicants who meet the minimum qualifications will have Supplemental Questions #8-21 scored as the Experience and Training test for these positions by a committee of subject matter experts. It is the responsibility of the applicants to adequately describe all pertinent experience and training. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training and provide thorough answers. Applicants must pass this evaluation to be placed on the eligible list for hiring consideration.

These positions are covered by a Labor Agreement between the City of Tacoma and Local 120. An employee in this position will be required to join the union within 30 days of hire. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Appointment is subject to passing a background check.

Communication from the City of Tacoma:

We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your application. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

• Yes

• No

  02

  Applicants must be authorized to work in the United States for any employer. There is no sponsorship available for this position. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?

• Yes

• No

  03

  Which of the following describes your highest level of education:

• High school or GED

• Some college

• Associate degree in computer science, information technology, or a related field of which includes 9 semester or 15 quarter hours of computer science courses

• Bachelor's degree in computer science, information technology, or a related field of which includes 9 semester or 15 quarter hours of computer science courses

• Master's degree in computer science, information technology, or a related field of which includes 9 semester or 15 quarter hours of computer science courses

• PhD in computer science, information technology, or a related field of which includes 9 semester or 15 quarter hours of computer science courses

• None of the above

  04

  For more details on your education, please list your degree, awarding institution, year awarded, and your complete name that the degree was awarded under (for verification purposes) for each degree listed. If your degree is in a "related field," please list your 9 semester or 15 quarter hours of computer science courses. Include course title, dates of course, quarter or semester hours earned, institution where course was taken (only if different than where degree was awarded, and name that you register under (for verification purposes) for each course listed.

  05

  Which of the following describes your full-time work experience in a directly related information technology field (i.e. experience performing system administration at a senior level in a Microsoft and/or Unix server environment or performing network administration at a senior level, with experience in analysis, troubleshooting/problem resolution in a medium to larger computing environment):

• Less than two (2) years

• Three (3) years

• Four (4) years

• Five (5) years

• Six (6) years

• Seven (7) years

• Eight (8) years

• Nine (9) or more years

• None of the above

  06

  Please tell us how you learned about this job opening.

• Job Interest Card notification

• Internet search

• Professional organization

• Community organization

• Military organization

• Union job posting

• City of Tacoma employee

• Online job board posting

• Word of mouth

• Other

  07

  Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

  08

  INSTRUCTIONS FOR THE EXPERIENCE AND TRAINING TEST: Questions 9-25 are the experience and training test that will be used to establish the eligibility list and grouped by position. These questions will be scored by subject matter experts who will not have access to any of your application materials, and will provide scores based solely upon your answers to the questions. You must describe when and where you received your experience and/or training and what work was performed. Your answers must stand on their own merit. DO NOT refer to your resume in lieu of answering this question, as raters will not have access to your resume or application and this will result in a score of 0 points. Your score on the experience and training test will solely reflect your responses to the questions asked. For questions 9-25, make sure you describe your position, including your roles in the position, key activities, level of responsibility and the number of years' experience in that capacity. Please indicate "Yes" that you have read and understand the instructions for questions 9-25.

• Yes

• No

  09

  Please describe your knowledge and experience with: Microsoft Intune, Managing Endpoints, Configuration Management. (N/A if you are only applying for Network Administrator position).

  10

  Please describe your education and years of experience with Microsoft Exchange and M365? (N/A if you are only applying for Network Administrator position).

  11

  Please describe your education and years of experience with Virtual Server configuration and administration and specify which hypervisor(s) you have supported? (N/A if you are only applying for Network Administrator position).

  12

  Please describe your education and years of experience working in cloud infrastructure and specify which cloud environment (AWS, AZURE, etc.) (N/A if you are only applying for Network Administrator position).

  13

  Please describe your education and years of experience administering servers in an enterprise environment. Please specify which operating systems you have worked with. (N/A if you are only applying for Network Administrator position).

  14

  Please describe your education and years of experience administering virtual desktop infrastructure (VDI). (N/A if you are only applying for Network Administrator position).

  15

  Do you have a Cisco Certified Network Associate (CCNA) certification with knowledge and skills related to network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability? If yes, please include the date of certification.

• Yes

• No

• N/A (if you are only applying for Systems Administrator position)

  16

  If yes, please provide the date of CCNA certification. (N/A if you are only applying for Systems Administrator position).

  17

  Do you have five or more years experience supplemented by training on data networks, industry standard networking protocols, firewalls, routing and switching principals, OSI Layers, VLANs, WiFi environments, and network security concepts?

• Yes

• No

• N/A (if you are only applying for Systems Administrator position)

  18

  Do you have experience installing and configuring network equipment such as routers, switches, security appliances, and access points to enable the provisioning of services?

• Yes

• No

• N/A (if you are only applying for Systems Administrator position)

  19

  If you answered 'Yes' to Question #18, please identify the equipment by manufacturer and model types that you have experience with configuring, obtaining logs from, and troubleshooting. (N/A if you are only applying for Systems Administrator position).

  20

  Do you have experience maintaining, documenting, and troubleshooting network hardware and software and/or application to include physical connections and software configurations on routers, switches, security appliances, and access points?

• Yes

• No

• N/A (if you are only applying for Systems Administrator position)

  21

  If you answered 'Yes' to Question #20, please describe the resources and/or tools you have experience with to test and diagnose hardware and/or software issues. Please be specific. (N/A if you are only applying for Systems Administrator position).

  22

  Do you have experience implementing and maintaining enterprise network management systems, to include software installation, configuration, and maintenance of those systems?

• Yes

• No

• N/A (if you are only applying for Systems Administrator position)

  23

  If you answered 'Yes' to Question #22, please describe the systems you have experience with and your involvement with those systems. Please be specific. (N/A if you are only applying for Systems Administrator position).

  24

  Do you have experience building, maintaining, supporting, and troubleshooting cloud infrastructure?

• Yes

• No

• N/A (if you are only applying for Systems Administrator position)

  25

  If you answered 'Yes' to Question #24, please provide the details of your cloud infrastructure experience including the cloud solution and the number of years. (N/A if you are only applying for Systems Administrator position).

  Required Question

Agency

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

Apply

Please verify your email address Verify Email