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City of Tacoma WA COVID-19 Coordinator (Management Analyst I) in Tacoma, Washington

COVID-19 Coordinator (Management Analyst I)


$58,032.00 - $74,401.60 Annually


Tacoma, WA

Job Type



Human Resources

Job Number



Human Resources


11/1/2021 12:00 PM Pacific

  • Description

  • Benefits

  • Questions

Position Description

The City of Tacoma is inviting interested persons to apply to be part of a unique opportunity and fill the role of COVID-19 Coordinator (Management Analyst I).

The position will join the Human Resources team for a period of one year. The COVID-19 Coordinator position will focus on administering and coordinating critical business processes and strategies to help prevent the spread of COVID-19 in the workplace environment. The scale and complexity of the COVID-19 pandemic has underscored the need for prompt and effective containment measures and communication.

The COVID-19 Coordinator will act as a trusted advisor to employees and leadership. Supporting the City’s efforts to combat COVID-19, the Coordinator will assist in strategic and tactical operational planning; maintain sensitive COVID-19 related data and provide reports to all levels of leadership. They will be tasked with interpreting health department guidance to develop and oversee protocol and will serve as a subject-matter expert and oversee administrative and operational processes. The incumbent will analyze, conduct and coordinate the implementation of COVID-19 tracing protocols. Under minimal supervision and in a virtual, work-from-home environment anticipated to end on December 31, 2022, this position will conduct analysis, planning, and research for all departments across the City, which includes General Government and Tacoma Public Utilities.

To achieve this, the COVID-19 Coordinator will be responsible for duties and tasks that include, but are not limited to:

  • Communicating with employees who have been exposed to or tested positive for COVID-19. (Dialogue is guided by standard protocols to obtain symptom history and other relevant information)

  • Providing instructions based on established guidelines for isolation or quarantine, and making appropriate referrals for testing when appropriate

  • Focusing on activities that support prevention of the spread of the COVID-19 virus in the workplace, specifically involving employees who have been exposed to and/or tested positive for the COVID-19 virus

  • Providing approved information and guidance on isolation or quarantine procedures and what to do if symptoms develop

  • Initiating prompt communication with employees exposed or positive to COVID-19 through phone, text, email and other communications as necessary

About the Position

The COVID-19 Coordinator position is housed within Human Resources and will work closely with senior executive management to provide data and support the development of management's recovery strategies and decisions related to COVID-19.

This position will require prioritization, prompt action, and attention to detail in documentation and data management as multiple tasks will be conducted simultaneously. The COVID-19 Coordinator will be responsible for reaching out to people (contacts) who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease transmission. Dialogue with contacts will be guided by standard protocols to obtain any symptom history and other relevant health information, provide instructions for self-quarantine, and make appropriate referrals to testing, clinical services, and other essential support

The COVID-19 Coordinator will handle sensitive client information and protected health information so they will need to adhere to protocols and policies regarding confidentiality and data security . Strong verbal and written communication skills, including active listening and emotional intelligence are needed along with the ability to interact with culturally diverse populations and persons experiencing a wide range of social and physical conditions are all essential skills for this position . Additionally t he COVID-19 Coordinator will need to possess critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns.

This work will be accomplished through the following functions:

  • Assistance in strategic and tactical operational planning

  • Maintenance of sensitive COVID-19 related data and provides reports to all levels of leadership

  • Interpretation of health department guidance to develop and oversee protocol

  • Following the guidance regarding confidentiality and data security for handling of sensitive employee information

  • Conducting research to understand emerging COVID-19 guidance to advise leaders and ensure compliance

  • Recommending adjustments to City COVID-19 protocols to ensure alignment with health department guidance

  • Conducting and coordinating communication with the local health department

  • Creating and maintaining data to prepare summaries and narrative reports for leadership

  • Providing guidance and communication to department supervisors regarding responding to close contacts and positive cases

  • Providing approved information and guidance on isolation or quarantine procedures and what to do if symptoms develop

  • Documenting pertinent information on contact tracing forms and conducting data entry into excel with a focus on confidentiality, accuracy and timeliness.

  • Collaboration and coordinate with leadership, other team members and the local health department

  • Responding with rapid turnaround times for communication, initiation and completion of assignments

  • Preparing and/or presenting effective oral and written communications

  • Performing other duties as assigned.

This is a limited term, full-time teleworking position with very limited commuting and on-site work activity. At times, this position will require working non-standard hours (i.e. evenings and weekends). This position will require daily use of a computer, telephone and requires access to a secure internet connection.


The City of Tacoma offers a generous program of employee benefits:

  • Outstanding working conditions and an exceptional quality-of-life environment.

  • Medical coverage for eligible employees, spouses and dependents, including children up to age 26.

  • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.

  • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.

  • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.

  • Personal time off.

  • Paid holidays.

  • A great pension plan.

City of Tacoma Commitment to Diversity and Inclusion

Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.


Desirable Qualifications (Training and Education):

Bachelor’s degree or above, and experience working in project management, business operations, change management, or program management.

Equivalent education/experience may be substituted year for year.

In place of the above experience requirement, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.

Knowledge & Skills

Required Knowledge and Skills

  • Ability to utilize computer, phone and required applications such as MS Teams, MS Outlook, MS Excel and MS Word daily.

  • Employ dynamic communication and interpersonal skills, sensitivity and empathetic interviewing skills to build rapport and maintain trust with employees.

  • Strong verbal and written communication skills, including active listening

  • Ability to interact in a non-judgmental manner with diverse populations

  • Critical thinking and problem-solving skills, and the ability to use sound judgement in responding to issues and concerns

  • Ability to adapt to changing environments and guidelines

  • Ability to use discretion and maintain confidentiality

  • Ability to work effectively with all levels of staff, establishing and maintain collaborative professional relationships

Selection Process & Supplemental Information

To be considered for this exciting and rewarding career opportunity:

Interested individuals must complete the online application and attach a detailed resume and cover letter that includes job experience major responsibilities and accomplishments related to this position.

This is a competitive selection process. Applications will be reviewed and evaluated on the basis of education, certifications and related experience. Candidates whose qualifications most closely correspond with the Department's needs will be eligible for further consideration. Those who meet the minimum qualifications will be placed on a referral list for review and potential interview selection.

Appointment is subject to successful completion of a pre-employment background and references check.

When you work for the City of Tacoma you'll have the opportunity to enjoy a healthy work/life balance, the potential for flexible work schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny:

The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Communication from the City of Tacoma:

We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.


INSTRUCTIONS: The Supplemental Questionnaire is part of the application and testing process; accordingly, it should be completed carefully. It must be submitted with your application. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Your responses to these questions may be assessed in subsequent examinations, and any sign of deliberate misinformation or intentional exaggeration will result in disqualification from the examination process and possible bar from future employment opportunities with the City of Tacoma. Please indicate "Yes" to show that you have read and understand these instructions.

  • Yes

  • No


    Which of the following best describes your highest level of education?

  • High School or GED

  • Some college, no degree

  • Associate's degree

  • Bachelor's degree

  • Master's degree or higher


    How many years of experience do you have in project management, business operations, change management, or program management?

  • No experience

  • Less than 2 years experience

  • 2 years but less than 3 years experience

  • 3 years but less than 5 years experience

  • 5 years or more


    Please share your experience providing a service and ensuring quality of service for your team's customers.


    Do you have experience working as a contact tracer or coordinating COVID-19 outreach?

  • Yes

  • No


    Please describe your most challenging experience providing oversight to a fast paced response. Include what the scope of work was inclusive of, what your role was in meeting the goals of the response, why the experience was challenging, and what steps you took to ensure success.


    Please provide an example of a program or project you have implemented as part of a team. What was your role? Describe the outcome you were trying to achieve, the steps you took and the outcome.


    What is your proficiency level in Microsoft Office / Microsoft 365 applications?

  • Beginner (e.g. email and web surfing entry)

  • Intermediate (e.g. excel data entry, creating graphs, descriptive analysis, technical systems' experience in a few digital platforms)

  • Advanced (e.g. create pivot tables, probability testing, regression analysis, technical systems' experience in a multitude of digital platforms)

  • Expert


    Please tell us how you learned about this job opening.

  • Job Interest Card notification

  • Internet search

  • Professional organization

  • Military organization

  • Union job posting

  • City of Tacoma employee

  • Online job board posting

  • Word of mouth

  • LinkedIn

  • SEED

  • TTEP (Tacoma Training and Education Program)

  • Indeed

  • Facebook

  • Instagram

  • Careers in Government

  • Government Jobs


  • Outreach Event


    Please provide specific information regarding how you learned about this job opening. Your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings. Thank you.

    Required Question


City of Tacoma


Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764





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