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National Grid US Director, Technical Delivery - Customer Solutions in Syracuse, New York

About us

National Grid is hiring a Director, Technical Delivery for our Customer Solutions Delivery group in Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid IT team is currently seeking an innovative, adaptable, and results-oriented leader to lead major initiatives within our Customer CIO Solutions Delivery team as the Director, Technical Delivery . This leader will be responsible for technology programs to transform our Engineering systems applications & platforms management and capabilities. This Director will lead the Customer applications and platforms and implement technology solutions using best in class solutions to support National Grid’s business & IT strategy. This role will report to the Sr. Director of Solutions Engineering under Customer CIO within the National Grid IT organization.

Key Accountabilities

  • Develop and implement technology vision and operating plans; set direction based on alignment to business strategy and technology opportunities

  • Set technology strategy and direction for our applications & platforms; partner with business stakeholders and influences overall strategy

  • Initiate and foster relationships with business partners and executives, technology leaders, vendors, and partners; develop relationships that promote trust and increase efficiency and effectiveness

  • Oversee delivery of multi-year initiatives with timeliness and quality

  • Manage relationship with Platform & Application vendors & partners, influencing technology roadmaps and contract negotiations

  • Prepare and present program-level communications for executives and stakeholders

  • Define performance objectives and development plans for team members and ensure alignment with department objectives

  • Establish financial plan for department and manage to plan, and jointly establish financial targets with business partners

  • Develop and maintain a network of industry contacts; perform research on industry trends, competitors, business and IT products; analyze trends and make strategic and tactical recommendations

  • Ensure system, technical and product architectures are aligned with business objectives

  • Contribute and influence and National Grid global data architecture

Supervisory/Interpersonal- Experience Required

  • Hire and lead managers and technical leaders; coach and counsel team members, and determine and manage staffing strategy and plan, consistent with the needs of the team

  • Provide leadership to agile and SAFe teams, and proactively engage with teams to promote process and organizational improvements that enhance overall effectiveness. Especially drive CI/CD methodologies.

Must have:

  • Ability to coordinate interaction with new technology vendors as appropriate ensuring access to expertise is available when needed.

  • Excellent stakeholder management skills with credibility and gravitas to influence and lead thought at the senior level.

  • Experience coaching, mentoring and managing a team.

  • Advanced knowledge of leadership concepts, practices and techniques, especially change management and leading culture change

  • Ability to promote and role model a team-oriented environment

  • Ability to lead technology teams


Minimum Qualifications:

  • Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred

  • Experience leading large, multi-year, business-critical Customer application programs

  • At least 10 years of experience working in the technology industry with 5 years in leadership role.

  • Thorough knowledge of Agile software delivery models (Kanban, Scrum, etc.)

  • Highly developed negotiation, facilitation and consensus building skills

  • Highly developed oral and written communication skills; strong presentation skills


  • Experience with cloud platforms and applications, and experience implementing at an enterprise-scale

  • In-depth understanding of cloud-native architectures, microservices, and open API’s

  • Experience working in the energy/utility industry

  • Experience with Customer Applications, Meter-to-Cash

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.