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National Grid Senior IT Business Analyst in Syracuse, New York

About us

National Grid is hiring an IT Business Analyst for our IT Department in Syracuse, NY. The position could also be based in Hicksville, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

We are currently looking for highly motivated IT Business Analysts who want to join a dynamic and fast paced organization going through major transformation. If you are someone who’s looking to bring innovation, contribute ideas and play a part in renewing the Information Systems organization we want to hear from you!

Key Accountabilities

  • Gather, analyze, document and manage business and user requirements (functional and non-functional)

  • Identify potential solutions for the business and provide input to issues or risks

  • Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution

  • Demonstrate clear capability to document the current vs future process flows

  • Conduct full analytics collaboratively to identify and provide solutions for gaps and abnormal work flows

  • Create business and functional specifications for large, complex system implementations

  • Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, business, and functional requirements, traceability matrices, process flows, operational support documentation and archival of all related project documentation

  • Develop testing strategy thorough requirements testing for user acceptance

  • Lead User Acceptance/End-to-end testing to execute, and track deviations found, facilitate non-technical work around sessions for remediation and document testing progress

  • Define and monitor all implementation tasks such as the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements

Supervisory/Interpersonal- Experience Required

  • Good leadership skills and previous experience of line management.

  • Able to influence business colleagues.


  • Bachelor’s degree in Computer Science, Industrial Engineering or similar discipline; or equivalent work experience.

  • 7+ years of relevant experience as an IT Business Analyst

  • 7+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.

  • 7+ years’ experience in facilitating design and use case discussions

  • 7+ years’ experience in a Systems Development Life Cycle (SDLC) environment


  • Experience working in the Utility (Gas/Electric) domain in a project setting

  • Functional knowledge of Meter to Cash life cycle (Meter, Billing, Service Orders, Finance, Retail Access)

  • Working toward relevant industry certification (e.g. CEng, CITP, TOGAF, IIBA, ISEB diploma)

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.