About us National Grid is hiring for a Lead Solution Engineer for our IT Billing and Customer department in Syracuse, NY. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose National Grid IT team is currently seeking an innovative, adaptable, and results-oriented leader to lead an IT Customer solutions portfolio within our IT Customer area.This leader will be responsible for leading an organization of software & systems engineers, business systems analysts, application architects & technical project managers who plan, design, develop, test and deploy technology solutions that meet & exceed National Grid internal & external customers. As an experienced Lead Solutions Engineer, you will manage a dedicated solutions development teams that incorporate customer-centric design thinking practices and standard Waterfall & Agile/Lean software development methodologies.This role will report to the Director of IT Customer within the National Grid IT organization. ## Key Accountabilities + Manage a portfolio of IT Solutions projects in a Customer Billing domain + Sets technology strategy and direction for our Legacy Systems (CRIS/CSS/Meter-to-Cash Services) platform; partners with business stakeholders and influences overall strategy and use of Customer Billing capabilities + Initiates and fosters relationships with business partner teams and executives, technology leaders, vendors, and partners; develops relationships that promote trust and increase efficiency and effectiveness + Leads, coaches and counsels team members, and determines and manages staffing strategy and plan, consistent with the needs of the team + Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness. Especially drive Agile & SAFe methodologies. + Prepares and presents program-level communications for executives and stakeholders + Establishes financial plan for department and manages to plan, and jointly establishes financial targets with business partners + Develops and maintains a network of industry contacts; performs research on industry trends, competitors, business and IT products; analyzes trends and make strategic and tactical recommendations + Ensures system, technical and product architectures are aligned with business objectives ## Supervisory/Interpersonal- Experience Required + Demonstrate valued business partner capabilities and behaviors in all interactions with colleagues, vendors and business stakeholders. + Self-directed and motivated. + Possession of excellent interpersonal, team, and relationship-building skills. ## Qualifications • Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred • Experience leading large, multi-year, business-critical CRIS/CSS/Meter-to-Cash technology programs • At least 10+ years of experience working in the technology industry with 3+ years in leadership role. • Thorough knowledge of Agile software delivery models (Kanban, Scrum, etc.) • Ability to promote and role model a team-oriented environment • Ability to lead technology teams in different locations in US • Highly developed negotiation, facilitation and consensus building skills • Highly developed oral and written communication skills; strong presentation skills Preferred Qualifications: • Thorough knowledge and experience with CRIS/CSS and Meter-to-Cash applications, and experience implementing at an enterprise-scale • In-depth understanding of CRIS/CSS architectures ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.