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Eversource Energy Supervisor, Electric Field Operations in South Hadley, Massachusetts

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Eversource Energy is the largest Energy delivery company in New England. We support 3.7 million Gas and Electric customers across CT, MA and NH. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!!

Role and Scope of Position:

Provides leadership to ensure the safe, timely and efficient completion of work efforts relating to the construction, operation, maintenance, and emergency restoration of the electric distribution and transmission systems. Ensures effective coordination among and between individuals and departments in the district/division. Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience.

Essential Functions:

  • Accountable for the safe execution of field activities. Sets safety expectations with employees. Resolves safety issues/concerns in an appropriate and timely manner. Communicates safety lessons learned and promotes continuous learning of safe work methods, practices, and procedures.
  • Makes decisions and prioritizes work to ensure the safe and appropriate use of assigned resources.
  • Sets clear expectations and provides ongoing feedback to employees regarding their performance. Effectively addresses performance issues. Conducts comprehensive performance reviews (per applicable bargaining unit contract).
  • Responsible for the proper application of local union contracts and agreements. Works with managers and employees to resolve grievances and concerns in a timely and complete manner.
  • Participates in pre-construction reviews and other activities to ensure the timely and efficient execution of field operations. Coordinates work with other utilities, other Eversource departments, and outside contractors as necessary.
  • Ensures work complete within budgetary guidelines.
  • Prepares, reviews, and approves time, expense, materials and other company records in an accurate and timely manner and in accordance with established guidelines.
  • Demonstrates and role models a customer-first attitude. Seeks to quickly resolve customer issues by collaborating with employees and other departments.
  • Fulfills storm duty assignments and participates in on-call rotation as required.

- Inside Supervisor:

  • Responsible for continuously monitoring the work planning process from initiation to close out for department work performed.

  • Serves as primary construction liaison with the Customer Care, Engineering, Warehousing/Transportation, and Stations Operations organizations in addition to external stakeholders such as municipalities and other utilities.

  • Ensures that all job packages are construction ready and that the material availability is adequate to meet the construction schedule.
  • Coordinates external agencies (ie – Telco) and internal support to ensure that critical path is maintained on all large projects.
  • Supports the scheduler in producing an accurate schedule encompassing all work to be performed in the areas within the planning window.
  • Works closely with the Outside Supervisors to address emergent issues and customer priority jobs.
  • Prepares weekly/monthly status reports highlighting the key performance metrics for the district.

  • Fulfills storm duty assignments and participates in on-call rotation as required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skills:

  • Working knowledge of methods, work practices, and procedures regarding the safe construction, operation, and maintenance of electric T&D facilities and infrastructure at both secondary and primary operating voltages.
  • Possesses strong analytical and problem-solving skills.
  • Must maintain switching and tagging qualifications
  • Must have a strong knowledge of computers and related technology and have the ability to learn and utilize available information technologies.

Education:

  • A Bachelor’s Degree or equivalent related experience required

Experience:

  • Five to ten years of related experience is required. Previous experience in electric distribution is preferred. Previous experience in a supervisory role is also preferred.

Licenses & Certifications:

  • Valid Motor Vehicle License required. D.O.T. Driver’s License preferred

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • Work is conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment which requires sitting, walking, standing, stair climbing and completion of paperwork.
  • Drives to various job site locations and customer premises to supervise work, and review or

discuss construction job requirements.

  • May work with computers for long periods of time during the day.
  • Subject to shift work including weekends.
  • Off-hour on-call responsibility is required on a rotational basis.
  • At times requires working long hours in response to outage situations and shift coverage requirements.

Mental Aspects :

  • Must be able to manage multiple activities simultaneously to meet deadlines and customer requirements.
  • Requires being able to effectively relate to customers and the general-public under stressful circumstances and for prolonged periods.
  • Must be able to clearly articulate job and safety related information to employees and to effectively address performance issues in a constructive manner.
  • Requires being able to respond to problem situations in a timely manner at all hours of the day or night.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Communicate priorities and goals (company, department, team)
  • Show how employee’s work fits in
  • Provide business updates, news
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Role model honesty/integrity in communication and action
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them

Manage and Develop People

  • Set realistic performance objectives and expectations
  • Give ongoing, honest feedback; coach for success
  • Recognize good performance
  • Visit crews in the field
  • Remove obstacles to day-to-day performance
  • Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

  • Encourage cooperation/remove obstacles between work groups/departments
  • Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

  • Ask for employee input on work process/practice improvements and before implementing change that will affect them
  • Encourage ideas

Lead Change

  • Deliver effective, positive communications about change to your team
  • Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
  • Respond positively to new demands or circumstances

Focus on the Customer

  • Ensure that everyone on the team understands our customer promise and provides superior customer service
  • Be a role model for the team on delivering superior customer service

Please submit a resume with your application.

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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