MidAmerican Energy Company Utility Specialist II in Sioux Falls, South Dakota
Primary Job Duties and Responsibilities (Essential Job Function)
Support Operations and Customer Service activities to ensure superior service in terms of safety, compliance, reliability, customer satisfaction, and value.
MAJOR AREAS OF ACCOUNTABILITY:
Work in a safe manner that complies with corporate safety policies and procedures and encourages safe work habits in others to ensure customer and employee safety.
Support various areas of operations, customer service, and meter reading in order to meet internal and external customer needs. Support the achievement of Company’s objectives.
Prepare and communicate schedules, create orders, assist with investigations and customer complaints, prepare necessary reports and customer billings, and reviews and responds to various performance reports. Obtain permits and utility clearances. Maintain accurate and organized records. Contact customers as required to ensure customer satisfaction and value.
Receive requests for work and/or information pertaining to work orders. Receive and accurately process customer payments. Coordinate work with customers and various departments as required ensuring customer satisfaction and value.
Ensure all compliance aspects of position are known and followed. Understand and comply with all policies, codes, and regulations applicable to position and Company. Ensure confidentiality of all customer information is maintained.
Provide data collection, input, and data management as required. Originate, process, and review all applicable documentation ensuring correctness and accuracy. Use established computer programs to input data, run queries, and perform analysis. Operate electronic office equipment and maintain a working knowledge of personal computer and on-line computer systems to expedite data entry and retrieval.
Respond to emergency situations in accordance with company policies and procedures to ensure safety.
Perform other related tasks as apparent or assigned. Work performed is not limited to the United Steel Workers Local 738 jurisdiction.
Trains and instructs employees in their work.
Must meet all ability exam requirements where such exams exist.
Must meet all physical requirements.
Demonstrates professional competence, knowledge and skills necessary to effectively complete responsibilities.
Demonstrates ability to establish and maintain effective record keeping systems.
Ability to communicate clearly and courteously both orally and in writing.
Ability to operate electronic office equipment and utilize computer systems in a proficient manner.
Must have above average clerical aptitude and mathematical skills.
Willing to be available for overtime as workload dictates.
Demonstrates integrity and discretion when dealing with confidential information.
Ability to enhance job knowledge and abilities by taking personal responsibility for professional development and training.
This is a safety sensitive position which requires a drug screening test in compliance with Department of Transportation regulations.
Employees must be able to perform the essential functions of the position, with or without an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job: *Customer Offices
Organization: *Customer Operations
Title: Utility Specialist II
Location: SD-Sioux Falls
Requisition ID: 2000315