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Southern California Edison Dispatcher Clerk - Santa Ana in Santa Ana, California

Job Description

Join the Clean Energy Revolution

Become a Dispatcher Clerk at Southern California Edison (SCE) and build a better tomorrow. In this job, you will perform dispatching activities utilizing computer systems such as the outage management system, SAP and meter order activities in order to prioritize, assign and dispatch orders. As a Dispatcher Clerk , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

  • This is a 365 day, 24/7 facility. Must be willing and able to work holidays, weekends, graveyard, swing and day shift as needed.

  • Contacts customers to arrange for service to be performed; updates outage information (OMS).

  • Supports storm order activities through the identification of problems affected by circuit outages.

  • Assigns and updates orders to crews including trouble orders; arranges customer callbacks.

  • Establishes, reviews and maintains logs.

  • Analyzes and updates distribution system performance and trends.

  • Maintains confidential customer information with a high degree of accuracy and dependability.

  • Communicates with customers, management and crew members with tact and courtesy.

  • Performs other duties and responsibilities as required.

Qualifications

The essentials

  • One year of customer service experience.

The preferred

  • One year of experience in a dispatch and/or call center environment utilizing computer, phone, radio systems to prioritize, assign, and dispatch orders.

  • Accurately enter data in a high pace environment.

  • Process calls in a timely manner; monitor radio, telephone and other electronic communications to provide accurate, concise and relevant information.

  • Understand and utilize proper notification procedures according to protocol.

  • Monitor circuit interruptions, area outages, customer calls.

  • Provide thorough and accurate shift change information.

  • Emergency Response & Accident prevention procedures and manuals and/or safety procedure systems.

  • Interpreting geographical maps (e.g., Distribution Circuit Maps)

  • Distribution equipment system call out process and telephone systems.

  • Has excellent written and verbal communication skills.

You should know

  • Visit our Candidate Resource page at https://www.edisoncareers.com/page/show/Candidate-Resources to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more! position.

  • Relocation does not apply to this position.

Testing

  • This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Please access our Information Guides at https://www.edisoncareers.com/page/show/SCE-Pre-Employment-Study-guides to reference test(s): Data Entry (Test 4101), EEI SO/PD II (Test 5209), and Edison Individual Contributor Workstyles (Test 8203). Candidates who have previously passed these assessment(s) may not need to retest again.

About SCE

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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