Pacific Gas & Electric Company Supervisor, Business Systems - (Electric Transmission Business Technology) in San Ramon, California

Requisition ID # 15769

Job Category : Business Operations / Strategy; Engineering / Science; Information Technology; Maintenance / Construction / Operations

Job Level : Supervisor

Business Unit: Electric Operations

Job Location : San Ramon


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States.And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan.It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services.They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color,national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic informationor any other factor that is not related to the job.

Position Summary

The Electric Business Systems Supervisor is an integral partner and business liaison between Electric Transmission Project and Contract Governance and Information Technology regarding technology strategy, planning, and decisions. Incumbents understand and represent user needs as well as business content, procedures, processes and systems for the LOBs. The incumbent will supervise a team that partners with business process owners and systems end users to define system requirements, provide user support, coordinated user acceptance testing (UAT) of new and existing tools (Unifier, HeavyBid, PDS, Contract Management Database, Contracts Data Mart) and to consult with the business on new technologies and features that contribute to business process efficiencies.



  • Bachelor’s degree or 9 years of equivalent work experience.

  • 5 years of related experience.


  • Master’s Degree in Business, Engineering, or Computer Science/Information Systems

  • 5 years of job related experience in Business, IT, Engineering fields

  • 5+ years in Business Analysis, which may include 3+ years of experience in IT

  • Project management experience

  • Experience in Agile/Scrum methodology

  • Experience in targeted business systems

  • Knowledge of database management

  • Experience in RDMS and OLAP schema

  • Strong knowledge of the business requirements process

  • Supervisory/leadership ability

  • Detail oriented, analytical, good oral and written communication skills

  • Strong project management skills

  • Strong knowledge and working experience with Substation, T-Line, and Contract Management

  • Ability to work with different teams across disciplines and levels and promote good working environment.

  • Good understanding of the business process of Substation and T-Line and the impacts of technical changes to the collective business processes.

  • Ability to contribute to business development


  • Supervises team to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition.

  • Provides daily oversight to a team of Business System Specialists involved in implementing user requirements and supporting assigned business systems.

  • Assigned to a loosely integrated suite of tools that affects ET Project and Contact Management.

  • Ensures efficient gathering, analyzing, and documentation of business requirements.

  • Ensures team analyzes and understands the end-to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements.

  • Monitors systems/tools performance and provides proactive, timely and professional communications to users regarding system status, changes or enhancements.

  • Apply expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.

  • Coordinate user acceptance testing (UAT) and/or functionality testing. Perform quality reviews of test results. May assist with development of test documentation.

  • Leads team to provide ongoing technical user support of assigned business system/tools.

  • Develops and maintains metrics for assigned systems/tools.

  • Participates in longer term technology strategy roadmap.

  • Participates in developing and delivering or partners with others on end user training

  • Partner with stakeholders and other to ensure support from team is as expected or required.

  • Some travel may be required.