Pacific Gas & Electric Company Learning & Development Operations Specialist in San Ramon, California

Learning & Development Operations Specialist

Date: Mar 8, 2018

Location: San Ramon, CA, US, 94583

Company: Pacific Gas And Electric Company

Requisition ID # 12161

Job Category : Administrative / Clerical

Job Level : Individual Contributor

Business Unit: Human Resources

Job Location : San Ramon


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

Under the direction of the Academy Enterprise Systems Training Sr. Manager, the Learning and Development Specialist will utilize project management tools to coordinate enterprise-wide learning implementation efforts while focusing on end to end business process improvement. This will require strategic and interactive partnerships with PG&E leaders, delegates, employees and vendors to align the Operation team's goals, vision and values to those of the Academy and the organization.

This position will be based in San Ramon, CA and will include travel up to 25 % throughout PG&E's service territory.

Position Summary

Job Responsibilities

  • Coordinate training initiatives to include all logistics, included but not limited to: booking training facility, creation of courses and sessions, managing enrollment in our Learning Management System (LMS) and ensuring delivery of training materials

  • Utilize the LMS, oversee materials management, and assign key resources (both internal and external) to facilitate at local training sites or at a remote location

  • Demonstrate analytical, problem solving, organization and follow up skills to ensure training efficiency and accurate departmental metrics are reported

  • Maintain the integrity of training data within a LMS by developing and enforcing quality control through LMS data governance controls and procedures

  • Gather data to be utilized in tracking material costs as well as tracking Academy cost savings

  • Work with Curriculum Development teams to oversee course material production and deployment from start to finish

  • Provide upfront guidance to Curriculum Development team, advising on appropriate learning delivery methods and operational capabilities

  • Actively promote the use of efficient, automated processes to our clients through Continuous Improvement efforts, ensuring seamless operational support within the Academy and a consistent, centralized business approach for the enterprise

  • Partner with the Program Manager to manage Third Party training end to end, from inquiries, contracts, to invoicing

  • Establish and maintain service level agreements between Academy Training Delivery and our LOB clients through the development of team metrics and continuous process improvement.

  • Provide leadership and partnership with other operational support team members to accomplish PG&E Academy and enterprise business objectives

  • Participate in ad hoc project requests as needed (i.e. work with Accounting Analyst for RFP)



  • Bachelor’s Degree in Learning, Business Administration, Computer Science or related fields or equivalent combination of education, training and experience in the learning field

  • Ability to lift a minimum of 30 pounds


  • Minimum of 1 year of experience working within a training organization

  • Ability to provide support and business intelligence for training related forecasts and reports

  • Experience with SAP Business Warehouse, Business Objects or similar business intelligence tools

  • Experience with Primavera or similar project planning tools

  • Experience in a managerial or leadership role

  • Experience with Lean Six Sigma or other continuous improvement tools/methodology, with proven demonstration of initiating process improvement in past roles

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland