Pacific Gas & Electric Company Expert CAD User Support Specialist, Electric Operations - San Ramon in San Ramon, California

Requisition ID # 15232

Job Category : Engineering / Science; Information Technology; Maintenance / Construction / Operations

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Ramon


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States.And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan.It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services.They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color,national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic informationor any other factor that is not related to the job.

Position Summary

This position will report to the Supervisor of Business Technology. The Business Technology group is responsible for managing document controls, project delivery and engineering technologies, and end user support for Electric Transmission.

The position applies an intermediate level of subject matter knowledge to solve a variety of common business issues focused on CAD. The CAD User Support Specialist will work on

problems of moderately complex scope. Act as an informed team member providing analysis of information and limited project direction input. Exercise independent judgment within defined practices and procedures to determine appropriate action. Follow established guidelines and interprets policies. Evaluate unique circumstances and make recommendations.


Minimum :

  • Bachelor’s degree in Engineering Technology, or related field or equivalent work experience

  • 7 years of related experience in Engineering or Engineering-related fields including experience in Bentley Substation, MicroStation, AutoCAD, or other CAD technology administration or power user experience


  • 8 years of relevant experience

  • Experience as a Mechanical Drafter/Designer using MicroStation

  • Able to comprehend and communicate CAD standards for engineering content

  • Formal training in Bentley software beyond the beginning level

  • Experience working with both Bentley and Autodesk products, preferably ProjectWise, AutoCAD, PLS CADD

  • Experience in creating custom MicroStation configurations a plus

  • Familiarity with geospatial data, including surveys, GIS, LIDAR, and photogrammetry

  • Familiarity with CAD system configuration

  • Experience working with utility software


Technology Leadership: Apply growing technical knowledge to solve application issues with limited risk/complexity. Resolve single- and cross technology/application incidents independently. Provide clear documentation of errors and solutions. Participate as an instructor for training and workshops to improve technical skills related to engineering applications.

Customer Satisfaction/Communication: Ensure customer expectations are met or exceeded by the organization. View all processes and potential improvements through the customer's eyes in order to meet our goal of improving customer satisfaction. Remove organizational or process barriers that negatively impact customers.

Operational Excellence/Compliance: Ensure that excellence is the standard, by which all work within the organization, is evaluated. Under general direction, integrate technical knowledge and business understanding to create effective solutions for the company. Ensure metrics are in place to support improved performance and transparency.

Teamwork/Employee Development: Provide vision and direction for optimizing CAD workflows as part of the Engineering Services Team. Work with team members, IT, and other the company organizations to resolve unusually complex or cross-technology incidents. Work with engineering departments to establish standardized processes. Partner with employees, union representatives, peers, other departments, and agencies to improve the overall business results for PG&E.

  • Provides a minimum of Tier II level of CAD support.

  • Identify, propose and influence solutions to complex business problems

  • Assist and advise Engineering Services Team of required system upgrades

  • Serves as an escalation resource to the IT Helpdesk on technical support items

  • Serves as a technical authority to PG&E user base on engineering technology procedures, methodologies, environments and applications

  • Acts as a mentor and coach of engineering technology

  • Office-based position, with infrequent travel to remote office sites.