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PG&E Business System Specialist, Expert in San Ramon, California

Requisition ID # 57022

Job Category : Business Operations / Strategy; Information Technology; Maintenance / Construction / Operations

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Ramon

Department Overview

Join a small, high-performing dynamic team within Pacific Gas & Electric Company that is working to implement the next generation of Operational Technology within our Electric Distribution Control Center. We are actively implementing a new Advanced Distribution Management System that will help support the ongoing transformation of the electric grid. We are seeking an experienced energy business or IT professional to join the Integrated Grid Platform Business Technology team. This team is setting the direction of this new innovative platform at PG&E leading the implementation of the next generation of tools to support the evolution of our Grid of Tomorrow.

Position Summary

The Business Technology Specialist, Expert will be a key resource and an integral partner to our Grid Operations organization. This positon provides the opportunity to get in on the ground floor of a project that is providing leading edge technology enabling PG&E to improve and enhance key capabilities such as SCADA, Work and Outage Management, as well as integrating and controlling distributed energy resources to manage the future of PG&E electric grid. We are seeking an experienced business or IT resource who has demonstrated experience implementing new technology in a utility environment. The successful candidate will be required to drive change thru collaborative yet clear decision making. They will be responsible for aligning the business and project objectives with the environment readiness to ensure the systems are available at key times. The role will require a deep understanding of the project critical path activities and be able to liaison with IT team members to ensure there are no gaps in availability of environments. In addition, this role will be the lead in ensuring compliance activities that impact system availability, such as patching, are properly coordinated and communicated to stakeholders. Being a lead of a functional area requires excellent organizational, communication and business analysis skills to understand the requirements of the user, correlate them to the vendor capabilities, and reach consensus of the team on the technology and process path forward for the functional area. Examples of functional areas on the team include Fire Mitigation, User Interface, FLISR, Outage Management, Work Management. Experience in one of these areas is required. Understanding of a control room environment and efficient control room management philosophies is critical to the success of this role as they are our primary stakeholder group.

Job Responsibilities

This will support the upcoming Integrated Grid Platform project and specifically, implementing distribution management functions of an Advanced Distribution Management System. The successful candidate will:

  • Lead from line of business in management of ADMS environments, ensuring availability in support of the project critical path.

  • Support all phases of the project and software lifecycles including requirements gathering, vendor selection, functional and technical designs, deployment, and eventual ongoing Operations & Maintenance of PG&E’s Advanced Distribution Management System (ADMS).

  • The candidate understanding of PG&E’s business requirements for the stated business functions is critical. Detailed and demonstrated business analysis experience is required.

  • Act as a lead liaison and collaborate with software vendors, system integrators, PG&E IT and Cyber Security, and PG&E business Subject Matter Experts (SME) to implement ADMS.

  • Championed process efficiency and effective change management

  • Once ADMS is operational, this position will provide tier 1 level support for these functions of ADMS and support/maintain the PG&E product roadmap for ADMS.

  • Maintain in-depth knowledge of the product and solutions and provide direction and input on PGE technology roadmap.

  • Manage multiple clients to ensure critical needs are met quickly and efficiently including vendors and consultants; manage time appropriately in a time-sensitive operations environment. Position will be considered a key contact for ADMS.



  • BBA/BS in Business, Engineering, or Computer Science/Information Systems, etc. or equivalent work experience

  • 7 years of job-related experience in Business, IT or Engineering fields


  • Experience providing direct support/administration to high availability mission critical systems.

  • Familiarity with PG&E system compliance processes and procedures, e.g. patch management, vulnerability management, etc.

  • Demonstrated experience in functional designs, user stories, and training documents, deployments, vendor and defect management.

  • Demonstrates strong understanding of the impact(s) of technology changes to the collective business processes across functional units.

  • Demonstrated self-starter with experience working in ambiguous environments charting a path to successful delivery and operations

  • Strong interpersonal, verbal, and written communication skills with the ability to work in a collaborative environment and interact with all levels of management within the Business and IT departments.

  • Strong technical acumen with the ability to understand different Distribution Management System functions and platforms.

  • Ability to lead all aspects of a functional workstream including engaging stakeholders, driving consensus and design decisions; ensuring alignment with the overall portfolio and execution timelines.

  • Awareness and familiarity with tools / applications regularly used by electric distribution or transmission system Operators, Operating Engineers, and Planning Engineers such as: SCADA, Outage Management System (OMS), Distribution Management System (DMS), Power Flow modeling tools (e.g., CYME), Geographic Information System (GIS), operational data historian (e.g., OSISoft Pi).

  • Demonstrated skills and experience with OMS/DMS or EMS software including relevant experience working on upgrade or replacement projects in the past.

  • Experience building, testing, and maintaining mission critical systems within the context of utility operations.

  • Strong operational focus and detailed understanding of the technology needs of a 24x7 operational control center.

  • Ability to be creative, versatile, efficient and productive in the face of ambiguity.

  • Strong drive for results and continuous improvement including development of standards and process in line with utility best practices.

  • Ability to create core and supplemental materials such as scope and requirements documents, test plans, design documents, training documents, etc.

  • Knowledge of database management and ability to write and run queries in SQL.

  • Experience programing in at least one of the major programming languages (C#, VBA, Java (J2EE) etc.)

  • Test lead or test management experience; Experience in executing functional and user acceptance testing (UAT) with specific experience in developing, documenting, and executing scenario based testing scripts for UAT.

  • Competency in taking broad view when approaching issues using a global lens.

  • Foster a work environment in which individuals collaborate in pursuit of a common mission and mutual goals.

  • Project Management experience preferred.

  • Demonstrated skills and experience with MS Professional Office Suite (Excel, Access, Word, Visio)

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.