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PG&E Wildfire Safety Operations Center Manager in San Francisco, California

Requisition ID # 53389

Job Category : Compliance / Risk / Quality Assurance

Job Level : Manager/Principal

Business Unit: Electric Operations

Job Location : San Francisco


In 2018 PG&E opened its Wildfire Safety Operation Center (WSOC). This facility and the team that runs it play a key role in the prevention and mitigation of wildfires across PG&E’s 70,000 square mile service territory in Northern and Central California. The WSOC Manager oversees operations in the WSOC, which includes monitoring of wildland fire detection technologies, deployment and tracking of fire prevention and mitigation resources, interpreting data to provide accurate situational awareness, and communicating fire-related statuses to internal stakeholders. The WSOC Manager will play a key role during Public Safety Power Shutoff (PSPS) events.

The Wildfire Safety Operations Center is a 24/7/365 operation, that is expected to be comprised of a team of 4 Supervisors and 16 Analysts. Analysts will staff the center 24/7, and supervisors will be present during the times of greatest wildfire ignition risk, or when wildfires are impacting operations.

The successful candidate hired to lead the Wildfire Safety Operations Center team will possess the personality traits, work habits, communications, social skills, and attention to detail necessary to work effectively within a fast-paced process-driven 24x7, 365 watch center environment. Due to the pressures of this environment, those with the ability to think clearly under pressure, prioritize and manage time effectively will be most effective in this role. PG&E is seeking individuals who have exemplary personal and professional integrity and demonstrate strong interpersonal skills. Lastly, as this is a relatively newer team and PG&E is rapidly building capabilities, persons desiring a fast paced “startup like” experience are expected to thrive.

Job Responsibilities

The Wildfire Safety Operations Center Manager leads the WSOC organization and is accountable for the performance of the WSOC team. The responsibilities of PG&E’s Wildfire Safety Operations Center Manager include, but are not limited to the following:

  • Set direction and expectations for WSOC on a regular basis. Drive performance and continuous improvement with the WSOC supervisor team. Drive consistency in leadership approach to establish the right WSOC team culture

  • Responsible for managing a 24/7 watch center environment and communicating daily situational awareness information to other operating functions and company executives, as required

  • Ensure e-pages and fire incident reports are developed and communicated timely and thoroughly to enable field and control center leadership to coordinate response to fires

  • Ensure the WSOC team has an appropriate training and development strategy and plan, and that the plan is being executed to build team capabilities

  • Oversee and execute on a detailed people strategy (e. g., schedules, performance management, succession planning, recruiting and hiring) for the WSOC to support current and future plans

  • Partner with key stakeholders on WSOC-related technology and process improvements

  • Interface with public partners as needed, including Cal OES, CAL FIRE, USFS, local agencies, and local emergency managers, to provide awareness of, and collaboration with the WSOC

  • Oversee the WSOC’s coordination with the Public Safety Specialists (PSSs) and Safety and Infrastructure and Protection Teams

  • Oversee the scheduling and assignment functions for our Safety and Infrastructure Protection Teams to support PG&E field work and protect company assets

  • Coordinate with and support the Emergency Operations Center (EOC) as needed during EOC Activations



  • Bachelor’s degree or equivalent experience in electric or gas utility industry

  • 8 years total relevant experience including 5 years in emergency management, operations, or related field

  • 2 years’ experience in a utility or related field


  • Bachelor’s Degree in Emergency Management or job-related discipline or equivalent experience

  • Dispatch or Warning Center experience

  • Experience in electric or gas utilities, fire experience or related

  • ICS-Incident Command System 100-400 certification

  • IS700.B, IS-800.C certification

  • SEMS G606 certification

Pacific Gas and Electric Company is an AA/EEO employer that actively recruits and hires a diverse workforce.