Pacific Gas & Electric Company Senior IT Business Process Specialist - Flexible Location* in San Francisco, California

Requisition ID # 15370

Job Category : Business Operations / Strategy

Job Level : Individual Contributor

Business Unit: Information Technology and Supply Chain

Job Location : San Francisco


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

Information Technology (IT) is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

IT Infrastructure & Operations (I&O) is the line of business charged with providing safe, reliable, cost-effective IT network, voice, computing, and data center operations to enable and support the utility lines of business.

The Infrastructure & Operations organizational departments – I&O Business Operations & Portfolio Planning, IT Asset Management, Solutions Delivery, Infrastructure Operations (Data Center and Network), Maintenance, Construction and Client Support, and Operations Services - support our utility lines of business with efficient and cost-effective IT systems and networks for utility operations.

Position Summary

Provides internal business expertise in process improvement and standards management. Plans, performs and implements process improvement and standards management initiatives. Diagrams and evaluates existing processes. Organizes leads, coordinates and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

*Depending on available office space, headquarter can be located in any of the following locations: San Francisco General Office, Santa Rosa, Concord, San Ramon.

Job Responsibilities

  • Develops and maintains productive client, staff, and leadership relationships and provides business process improvements recommendations; provides consultation on process and standards issues with other organizations such as audit, compliance, and/or change management; facilitates working sessions related to business process standards; researches and recommends process improvement industry best practices

  • IT Process and Standards Management Assignments are based on extensive knowledge of concepts, principles or practices in a specific discipline, field or area of expertise, and require seasoned, experienced-based judgment in applying and adapting techniques.

  • Responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions. Creates and recommends process and standards plans for projects, or modifying existing plans. Develops, communicates, and enforces process and standards policies and procedures; helps to create technical change management processes and documentation; assists the business to mature its processes; identifies and analyzes root causes using supporting tools

  • Responsible for developing and implementing enterprise standards and processes; manages and coordinates process and standards solutions for internal clients. Participates in continuous review and update to ensure that processes meet changing business unit conditions. Facilities the optimization of business unit performance. Identifies processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.

  • The work product has moderate to potentially significant impact (e.g. financial, public perception, operational, legal) on PG&E and with general guidance, incumbent may need to integrate information from various sources and demonstrate high credibility with others.

  • This is a fully experienced position: incumbent performs assignments of broad scope and complexity with moderate to high risk and few precedents or standard solutions in an autonomous fashion under general guidance.

  • Works on special projects related to process and standards audits, compliance, and/or remediation. Acts as a process and standards management lead on matrix project teams.



  • Bachelor’s Degree in Business Administration or job-related discipline or equivalent experience

  • 4 years of experience in IT business process


  • Working knowledge of the ITIL methodology, LEAN IT, or Lean Six Sigma

  • Knowledge of industry business improvement best practices