San Diego Gas & Electric Residential Customer Programs Manager in San Diego, California
This position is responsible for meeting SDG&E;’s Residential Energy Efficiency (EE) and Customer Assistance (including CARE, Energy Savings Assistance and other) green tariff program goals, as approved by the CPUC. Responsible for managing program budgets of approximately $50 million dollars annually and an organization of approximately 25 staff members. The scope of this position includes aligning EE program design and operations to be integrated, customer-centric and cost-effective. Responsibilites include improving and creating new, cost-effective programs for residential customers, strategizing regulatory filings and positions, developing and supporting implementation of energy efficiency strategies, developing and ensuring compliance with program implementation policies and procedures, providing guidance and direction to staffand representing the Company statewide and nationally as an industry leader in energy programs and practices.
- Monitoring program progress and operations and making necessary adjustments to ensure all programs are integrated and customer-centric and goals are achieved cost-effectively. This includes thedevelopment of program plans and strategies; working and negotiating with third party vendors, contractors, community based organizations, stakeholders – internal and external and regulatory staff, participation in regulatory and legislative proceedings. - Actively participating in the development and implementation of the the long term strategy related to EE and Customer Assistance including presenting and gaining internal concensus on positions, plans and programs. - Ensuring that budgets are adhered to, monitoring and approving adjustments to program budgets to ensure funding and fund shifting rules are followed and programs are managed cost-effectively. - Managing the performance of all personnel in organizations and ensuring compliance with program implementation policies and procedures across organizations. - Briefing directors and above internally and external senior managers (CPUC, CEC, TURN, others) of program progress to goal and associated challenges and successes. - Representing SDG&E; externally on a statewide and national basis to demonstrate SDG&E;'s commitment to energy efficiency and customer assistance. - Researching best practices to streamline program administration procedures and continuous improvements. - Other duties asassigned.
Bachelor’s degree in marketing, business management, engineering or a related field required. Graduate work preferred. Knowledge of energy efficiency and customer assistance programs is important. A minimum of 5 years of related experience is required. 10 years of related experience is preferred. § Must have excellent leadership skills with strong personnel management and staff development expertise§ Strong financial acumen and ability to strategically allocate resources to programs§ Must be strong in contract management, both in negotiating and managing vendor performance. § Ability to comprehend and articulate EE and Integrated Demand Side Management (IDSM) programs principles to audiences of varying degrees of familiarity § Must be sufficiently analytical to utilize complex cost/benefit analyses§ Very strong interpersonal and persuasive skills§ Strong background in regulatory compliance and position development§ Demonstrated oral and written communications skills§ Maintains a customer focus and knows how to work effectively within the company to achieve EE and Customer Assistance goals§ Thoroughly understands customer’s needs and values and is able to translate this into effective EE programs§ Capacity to learn and understand sometimes complicated EE technology applications§ Must be comfortable working with multiple unknowns and managing risk§ Must be able to think both strategically and tactically
Requisition Number: 18-33978
Job Title: Residential Customer Programs Manager
Area of Interest: Business Operations
City: San Diego
State / Province: California
Posting End Date: 05/21/2018