Consumers Energy Dispute Resolution Manager in SAGINAW, Michigan
Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
The Dispute Resolution Manager / Compassionate Action Restorative Action (CARA) Ally will be responsible for educating practitioners on the concept of restorative justice, developing, and implementing a multi-level cultural change plan, and advising on restorative practices in response to employee concerns. This role will be a critical point in ensuring restorative principles and employee needs are integrated with every concern and will be responsible for outreach with employees to validate performance to the company standard.
DUTIES & RESPONSIBILITIES
Develop a multi-level change plan focused on empowering the business to utilize dispute resolution and restorative practices tools. Help develop and deliver presentations about CARA and restorative practices. Engage leaders on site-based restorative practices, including dispute resolution training and circles.
Implement a restorative practices mindset with practitioners of the Compassionate Action Restorative Action (CARA) response process to address employee concerns.
Work with CARA Advocates, leaders, and employees to integrate restorative principles and practices into the Company’s climate and culture. Provide ongoing training and consultation regarding restorative practices.
Act as an advisor for facilitation of circles or conferences. Facilitate restorative practice interventions as needed to respond to emerging needs. Respond to conflicts as they occur with de-escalation support as needed. Establishes a high degree of acceptability to the parties involved, particularly when issues are sensitive, and the parties are hostile and resistant to compromise.
Develop metrics to ensure transparency into effectiveness and report for reporting to the governance committee, senior leadership, and the Board of Directors.
Document restorative action plans and track impact over time through data collection and analysis.
Advise, design, develop, and implement restorative action plans in collaboration with key stakeholders to effective address employee concerns. Recommends and utilizes a variety of alternative dispute resolution techniques to facilitate co-worker interactions and provide co-workers with restore options to bring about successful resolution.
Maintain a calming, restorative space for employees to de-escalate and reflect following conflicts. Develop and maintain positive relationships with practitioners, stakeholders, leaders, and employees. Exercises resourcefulness and ingenuity to win cooperation of stakeholders and co-workers or to develop new approaches or solutions to problems where accepted methods and techniques have been challenged.
Anticipate challenges and work creatively and quickly together with leaders, stakeholders, and co-workers to resolve issues.
Introduce restorative justice and restorative practices co-workers as needed. Be an advocate for Diversity, Equity, and Inclusion, which includes building and restoring relationships challenged by knowledge gaps and unconscious or implicit bias.
Communicate unresolved issues, or incidents in a timely manner to the CARA Collaboration Team. Track the progression of employee concerns through the restorative channels, and ensure transparency into status and additional issues, and communicate with all involved co-workers to ensure all feel heard, valued and an owner of the approach and outcomes.
KNOWLEDGE / SKILLS / ABILITIES
Training in transformative conferencing and peace circles, such as those taught by the International Institute for Restorative Practices is desired.
Experience facilitating restorative justice trainings
Experience creating and implementing restorative justice systems within an organization.
Strong interpersonal skills with an ability to work collaboratively, quickly and under pressure with co-workers while embodying a sense of humor.
Have strong skills in team-building and supportive management.
Be a self-starter with integrity, professional discretion, and professionalism.
Change management experience including changing an organizational culture.
A minimum of 5 years yrs. of expertise in restorative justice methodology; skills and knowledge of restorative practices and restorative justice including philosophy, principles, models, interventions, forms, and techniques.
Master’s degree in relevant studies i.e. Social Work, Psychology or equivalent combination of education & experience
Certified change practitioner preferred
Certified mediator preferred
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.