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PG&E Computer Field Analyst in Sacramento, California

Requisition ID # 37328

Job Category : Information Technology

Job Level : Individual Contributor

Business Unit: Information Technology

Job Location : Sacramento

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

An employee who, without direct supervision, performs but is not limited to second- and third-tier software support, deployment, installation, troubleshooting , repair , testing, configuration and maintenance of all end-user computing devices, software and systems that affect their respective functionality; such as, but not limited to, computers, mobile devices, audio/video (AV) systems, operating systems, presentation systems, enterprise software, specialized software, asset management processes, end-user device networking software, release management, directory services, imaging devices, end­ user device peripherals, and critical Line of Business computer systems and facilities.

Job Responsibilities

  • Order hardware/software for end users where applicable.

  • Possess excellent customer service skills.

  • Experience to perform these duties with skill and efficiency.

Qualifications

Minimum:

  • CA Class C License, or equivalent

  • Competency in building strong customer relationships and delivering customer-centric solutions

Desired:

  • Competency in building strong customer relationships and delivering customer-centric solutions

  • 1 year of experience in IT service/help desk or field support technical experience in pc use, maintenance, troubleshooting, repairs, networking, software & hardware installation

  • Experience with remote support

  • Excellent oral and written communication skills

  • Experience and knowledge of PG&E Gas and Electric operations or other Utilities Able to resolve higher complexity requests & incidents

  • Strong analytical skills

  • Expanded technical/troubleshooting skills.

  • Comprehensive knowledge in technical aspects of designated team’s functions

Pacific Gas and Electric Company is an AA/EEO employer that actively recruits and hires a diverse workforce.

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