Title: Associate SAP Enterprise Technology Analyst Entry

Department: Customer Technologies

Location:

Sacramento, CA, US

Category: Information Technology/Telecommunications

Minimum Pay Rate: $78,686.40

Maximum Pay Rate: $104,187.20

Civil Service Status: Civil Service

Apply by Date: 05/01/2024

Posting Type: Open

You will be joining a team of enterprise technology analysts working in a fast-paced and dynamic work environment dedicated to leading edge SAP, CRM, and Smart Grid applications specifically related to the utility industry solution IS-U CCS and other enterprise applications. We are responsible for the design, configuration, operation, maintenance and enhancement of these enterprise applications to ensure that they are reliable, accessible, and meet the needs of the business units.

SMUD’s I.T. department has frequently been named in ComputerWorld’s top 100 best places to work in I.T. and is also one of the Sacramento area’s top employers. We are looking for individuals who are adept at managing concurrent assignments, of varying complexities, and who can effectively work both independently or in a team while being open to learning new technologies and acquiring new skill sets.

Essential functions of the job include configuring SAP, and other enterprise applications, to support system modifications and enhancements; provide technical consultation to the business unit; define technical requirements by collaborating with process owners; develop detailed designs and specifications; develop testing criteria and conduct testing; plan implementation strategies; communicate technical information to the user community; optimize enterprise applications.

This position requires the skill to:

• Analyze procedures/systems, evaluate and resolve technical issues and develop/implement operational improvements

• Schedule and prioritize own work assignments to meet expected timeframes

• Analyze business processes and match user requirements to system capabilities

• Develop specifications; develop testing criteria and conduct testing

• Determine system integration points and resolve moderately complex technical issues

• Establish and maintain effective internal/external working relationships and work effectively in diverse teams

• Be flexible and open to change, results oriented driven; effectively communicate in large group settings and be able to achieve consensus

We are posting this opportunity for the Associate SAP Enterprise Technology Analyst Entry along with our SAP Enterprise Technology Analyst Intermediate level position. The department will be filling one position at either of those levels. If you are interested in the SAP Enterprise Technology Analyst Intermediate position you will need to apply to that position separately.

NOTE: SMUD cannot sponsor visas for this position at this time.

Purpose

To perform at a level of specialized business process and technical support utilizing SMUD’s various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement, and perform as a key functional resource to the user community ensuring reliability and accessibility to effectively meet the needs of the business unit overall.

Nature and Scope

This is the entry level (E) within the Enterprise Technology Analyst classification series, consisting of entry (E), intermediate (I) and journey (J) levels. Incumbents will demonstrate an aptitude to learn and develop in the following five specialty areas:

• Enterprise Systems Design

• Enterprise Applications: Modifications and Enhancements

• Enterprise Applications: Optimization

• Enterprise System Reporting

• Project Management

Incumbents are provided formal training and/or certification, and once successfully completed, are promoted/progressed to the intermediate and/or journey level. Incumbents in this classification are expected to take a primary role on less complex tasks while being supported by more experienced team members to help ensure success, as needed.

Incumbents hired at the entry level are required to successfully progress to the journey level within 18 to 60 months, depending on the length of the training and/or certification program. If an employee is unsuccessful with progressing to the journey level, they will return to last class held (internal incumbents) or separate from SMUD (external incumbents).

Duties and Responsibilities

• Enterprise Systems Design:

• Design and configure various enterprise technology solutions to support business units; develop designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.

• Enterprise Applications - Modifications and Enhancements:

• Assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; guide user group forums; identify needed changes and enhancements; perform workflow and process assessments; identify impacts to business processes; revise user and system requirements; design modifications; prepare change notices; integrate modifications; develop testing criteria and conduct testing; and provide technical consultation and solutions.

• Enterprise Applications - Optimization:

• Support the overall effectiveness for users, through technical support and user training, in the use of enterprise applications systems; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems.

• Enterprise System Reporting:

• Provide business units with business necessity information; design user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs.

• Project Management:

• Plan, review, coordinate, conduct, and/or guide work activities and research of information associated with internal/external business unit projects; communicate with team members and incorporate their input to processes and techniques; provide staff training facilitation; promote staff safety and a safe work environment; select or assist in selecting and orienting new staff; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the department budget; and perform or assist in the preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.

• Perform other related duties as needed to include working outside of typical business hours when necessary.

Required Education

• High School diploma or equivalent

Required Experience

Either one plus (1+) year of progressively responsible relevant work experience as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or three plus (3+) years of progressively responsible experience within a business unit with broad and deep knowledge of business processes and/or technology.

Knowledge Of

Concepts of enterprise applications systems design, configuration and functionality; concepts of the system development lifecycle; concepts of implementation strategies; concepts of data modeling, structured query language, scripting, report design, administration, data maintenance and retrieval; (familiar with) complex computer systems and resources, electronic records, database administration; techniques and practices for resolving technical issues; standard business policies and/or procedures; standard operating procedures for modern office equipment including a computer and applicable software.

Skills To

Understand complex and/or controversial policies, regulations, procedures, and/or activities internally/externally; assess procedures/systems and assist in the development/implementation of operational improvements; recognize how a system should work under ideal conditions; participate in evaluating and resolving complex technical issues; participate in generating viable alternatives to problems; utilize reasoning and analysis to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams and specifications; prioritize own work assignments to meet expected timeframes; assess business processes; participate in matching user requirements to system capabilities; assist in developing detailed specifications; recognize/select system integration points; assist in developing testing criteria and conducting testing; effectively work on one’s own and/or in a team; assist in troubleshooting user and system problems; assist in performing ad-hoc reporting and make script changes to reports and forms; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems, and software relevant to the job; communicate effectively orally and in writing internally/externally; assist in coordinating optimization efforts; establish and maintain effective internal/external working relationships and work effectively in diverse teams.

Desirable Education

BA/BS degree from an accredited college or university majoring in Computer Science, MIS, or related field or equivalent experience.

Desirable Qualifications

• SAP experience

• Electric utility experience

• Experience with Pricing, Billing, Invoicing, Credit or Device Management

• Experience with Plant Maintenance or Enterprise Asset Management

• Knowledge of the Software Development Life Cycle

• Experience working in an agile environment

• Experience working in a production support role

• Programming experience

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Hybrid Work

This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID: 1303